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What happens when you try? Are you doing it in DirectAdmin under "Email Manager" -> "MX Records", with the proper domain selected in the drop down on the header of DirectAdmin?

Yeah, the password reset is mandatory, there's no way around it, the old password will not work (the backend system has changed to a completely different system). If you can not access emails on your custom email address even with the account unsuspended (going to webmail...

I have unsuspended your account.

Unfortunately the suspension is due to a ToS violation, as such it would need to stand. The script you host is part of the prohibited scripts as per ToS, I bolded the relevant part

This is why the contact email address should never be dependent of the service being active, I'll unsuspend your account since it is just an inactivity suspension. Note though that if you fail to do the reset before the script that looks for inactive accounts is ran next the account will end up...

The reset links do have a time limit, it is possible your first attempt expired. Glad that you got it sorted in the end.

That domain has been set for deletion and will be removed in a few minutes by the system.

Yes, this is a limitation on Let's Encrypts side and not one we can alter, your best bet is to try again at a later time and hope that the limit has been lifted. If I understand it correctly, the ****.se.ke is a free domain you have gotten from a third party, and by the look of that error it is...

All I can advice is to try again, a timeout usually means that the server was too busy to respond in a timely manner.

Make sure you are not connected to any VPN or Proxy services, that error code indicates you are using either of those.

We will not be able to delete all domains, the one you set when creating the service will have to remain on the account (the default domain). I can remove the other one, but you would likely not be able to create a new x10.mx domain after, you would have to acquire any additional domains you...

No, the default domain will always need to be the one you put in when signing up for the account as that is used in the system.

I have changed the email address on file for your account according to information in the email you sent me.

Yes, there has been a few instances where the mail have not reached the destination when using mail.com addresses. First step would be double checking so it has not ended up in spam, or if the interface is searchable, you could try searching for x10hosting which should have them come up if they...

That will not work as that gmail address is not the contact email address that is on file for your account (it may be what you have for the forums, but it is not for the hosting account). The one on file is one you have created with us, under the domain you have with us...

Request denied. You have over 200 mb in trash, with that taken out of the count you don't quite match up to using 75 % of the initial space. I'd suggest you start by clearing trash folder by clicking the icon next to it on the file tree in the file manager.

I have updated the email on file for you so you should now be able to properly sort out the password reset.

You should always state what domain you want removed, I can see two additional domains listed for your account, we need to know which one to remove.

Thanks for reminding us that the information there needs updated with information that match with the new site. The reason, which would be stated although perhaps not very clear, would be it was flagged for admin review as we had a glitch in the suspension system, some accounts were flagged to...

They are not invalid, the only place that counts in regards to keeping the account active is at our main page: https://x10hosting.com/login Logging into DirectAdmin, or via FTP does NOT count.