Search results

The domain has now been removed. I can understand the confusion, but as a means to combat abuse we had to remove it and make it a request only option.

Your account is currently not suspended, I'm guessing you may have gotten help on our Discord with this.

The account has been terminated.

There was a block for using the wrong email too many times. The block seem to have expired already however since it was a temporary one. Make sure you use the email as noted by Eric as your username when logging in.

It as always been necessary, the only thing that was halted during our migration/maintenance period was the automated system that imposed suspensions. That system has now been activated again. That account shows as suspended due to inactivity, as mentioned even if we unsuspend it you need to...

The error code indicates you are on a corporate network rather then a residential, make sure you are not logged onto any VPN/Proxy service and try again.

The addon domain has now being deleted from your account

WinSCP does have the option to use SFTP (which means it uses SSH protocol). The IP block was not caused by the accidental use of VPN, it was caused because an attempt was done to login via SSH protocol, likely by utilizing the SFTP option in WinSCP

The suspension is permanent as you also admit to uploading the prohibited script.

If you can send me an email FROM the one currently on file, and tell me what email address you'd like us to change it to, I can sort that out. My email address: anna @ x10hosting.com (I did intentionally make it unclickable so remove spaces)

Which domain do you need removed? We had to remove the option that allows user to delete their own domains for safety reasons. You can not get the x10.mx domain removed, that will remain as it is a key to the account on our system, but I'll remove any one or both of the others I just need to...

Suspension will stand due to you uploading a prohibited script.

The service is being terminated and the panel account will be closed and eventually removed completely.

NO. Accounts can not be given away.

See reply on your other thread. IP was blocked for failed SSH logins.

Your IP was blocked by the firewall due to "Failed SSH login", SSH is not available for free hosting and as such you will not be able to use SFTP (SSH File Transfer Protocol) either since that is done over SSH. I have removed the block.

These two should now be deleted.

That would be due to the country you are in currently not being eligible for free hosting. Since you are an old user I have of course set an exemption for your account so you should now be able to login properly.

This is correct, with the new backend, everyone has the same country code as part of the transfer (same goes for the profile details). This is not going to be an issue at all as it is within the design. The hosting control button does take you to DirectAdmin which is what has replaced cPanel as...

I have updated the email on file for your account. Please use the password reset function with this email address, let us know if you run into any more issues.