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The migration to x12 took place in december 2019. I have checked in with another staff member, and it appears that your account got hit when cleaning out abuse recently and as a consequence of that removed from the server. After talking it over with him we came to the conclusion that there was...

There is no xo7 btw, your new server is: x11 Assuming you are attempting to login at https://x10hosting.com/panel. Are you inputting your email address as username? Anything other then your email address as username will be rejected.

As far as I can tell two requests for password reset has gone out from our system to your gmail address on the 22nd, rather late at night (US time).

I have increased the available disk space for you.

You should now be able to add the domain into your account. That message indicates it has been added to an account with us in the past and later removed, but one of the nameservers failed to removed the information about the domains existence within our system.

I have found and corrected the issue, you should now be able to get the password reset email.

You do not currently meet all of the requirements. As pointed out by pintwin173 one of the requirements is that you are using 75% of the current disk space. Another requirement is having a working website, one that simply is a redirect to youtube will not qualify.

They are ok to delete, they are indeed remnants from the restores and would not be what is actually accessed when your domain is called in a browser.

By the looks you do have a large collection of duplicate images, from what I can tell there appears to be for instance 23 versions of sydney_logo.png in uploads for 2019, same goes for testimonial_author.png in the same folder. Before going ahead with adding space you would need to clean up a...

Diskspace have been upgraded.

At this time renaming domains will not be a valid option, it is tied with the backend and allowing renaming has proven to cause some issues. The options to terminate a service yourself as well as deleting domains yourself within DA had to be removed for among other things allowing for better...

Please confirm that you want the stk-jobs.com domain removed before I go ahead with this

The domain has been removed.

The domains in question have been removed. What would be the purpose of the list, you may not be able to add a second domain using our subdomains, a secondary domain would be a domain you acquire from a third party (free or paid).

This has been done.

Changing the password for the panel login (https://x10hosting.com/panel) will NOT affect the FTP or DirectAdmin username/pass combination. To change those you will do it from within the panel, see the following image: Click the service name on the dashboard to get to the options as shown to...

Server is up and so is the domain, however your IP was blocked by the firewall due to "(ftpd) Failed FTP login"

How are you logging in? There are two ways that should log you in automatically from DirectAdmin (one is located under "MySQL Management" and one is under "Extra Features". If you want to use mySQL in a script, you would need to create the database and a user for it from within DirectAdmin...

1. Your domain is currently set as suspended as per your other thread. 2. SSL is disabled for your domain currently.

It is up. However your IP was blocked by the firewall for "Failed SSH login". SSH is not an option for free hosting, thus SFTP (SSH FTP) isn't either you would need to use FTP, if you have a cert on your domain or use the server URL for host you can use FTP over TLS.