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  1. Anna

    Resolved Please standby while we transfer you to your web hosting account.

    As you may know, we did some server migrations in December and January, as announced here: https://x10hosting.com/community/threads/cpanel-migration-to-directadmin.206877/ This also lead to new IP addresses for the servers, for your server that is: 198.91.81.11
  2. Anna

    Resolved PHP version - issue with Wordpress

    On the same page as where you switch php version, there's a list of available extensions, just tick the box for the ones you want to enable.
  3. Anna

    Resolved Opencart Home Page not working

    The site loads fine for me, for all three options from your post. Are you still seeing any problems?
  4. Anna

    Resolved Unable to connecto to my cpanel

    Your IP was found in the firewall due to: Failed POP3 login I have removed the block, please ensure that you have the correct information on your email client. Just a little additional information: If the .ga domain was previously parked, it would now be converted to a domain pointer, which...
  5. Anna

    Resolved Site Can't Be Reached

    I have corrected the DNS for your domain. You may need to flush your dns cache or await it's natural refresh.
  6. Anna

    Resolved Site Down/Timing Out; CPanel Up - All Files Present

    Glad to hear the site is now back to working. I'll leave the thread open a couple more days just in case.
  7. Anna

    Resolved Cpanel problems

    Glad to hear the site is back to working now. As for redirects, the easiest is probably to create it using the option "Site Redirection" in DirectAdmin
  8. Anna

    Resolved Please standby while we transfer you to your web hosting account.

    There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...
  9. Anna

    Resolved Cpanel problems

    Not sure what exactly went wrong with your account, I see that you had properly logged into the account panel a few times since migrations was started, but yet I could not locate the account on the actual DirectAdmin server. I grabbed the backup we have from right before the old servers were...
  10. Anna

    Resolved Cann´t login into my account

    The backend has now been updated as well, and you should be able to use the "cPanel" button to reach the new server and DirectAdmin.
  11. Anna

    Resolved Apache is functioning normally

    There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...
  12. Anna

    Resolved Can't login to my account

    The account is on the new server, the old ones are decommissioned now.
  13. Anna

    Resolved Cann´t login into my account

    I have placed your account on x15, I can unfortunately not properly update the backend to reflect this, I have however asked admins that can to do it. For now you should be able to login at https://x15.x10hosting.com:2222/ Username should be the same as seen under "Quick FTP" in the account...
  14. Anna

    Resolved Wordpress Admin extremely slooooow...

    Right now it is apparently not an option, as it isn't yet made compatible with the system used to allow switching between versions, but they were expecting that it wouldn't take too much longer before it would be.
  15. Anna

    Resolved Unable to access to my website

    Try clearing cache (or force reload, often ctrl + f5), the apache page can be stubborn sometimes.
  16. Anna

    Resolved Unable to connect to my site or cpanel

    There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...
  17. Anna

    Resolved Wordpress Admin extremely slooooow...

    I'll have to take that up with head admins as they are the ones who can install new versions, but I can't see why it wouldn't be possible.
  18. Anna

    Resolved Account restoration

    As I replied on the thread where you asked about this and one other account, you can only have one account. See: https://x10hosting.com/community/threads/unable-to-connecto-to-my-cpanel-or-my-web.207838/
  19. Anna

    Resolved unable to connecto to my cpanel or my web

    Your account should now be restored.
  20. Anna

    Resolved PHP version - issue with Wordpress

    I can understand the confusion with changing php version, but in general you also need to enable the extensions needed. As you can learn from that error message you would at lest need to enable one of the available mySQL related extensions, I'd suggest: mysqli and PDO, PDO_mysqli to start off...
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