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The backup has been applied to your account.

Note that logins to the community is not going to count towards keeping an account active, only logins at https://x10hosting.com/sso/login does count. I'm running the restore now and the account should be good to go in a few minutes.

I don't have an account on that server so can't verify it is server wide or not, I took a peak on the server itself and didn't see anything obvious. The site doesn't appear that slow for me right now though. It may have been a temporary high load on the server though, is it still slow for you?

We have backups, all accounts was packaged into its own archive ready for transfer right before taking the old servers offline. I can use this backup to restore to your account, though this would mean I wipe the current DA account, I assume you didn't do any changes after DNS was updated?

Your account should now be restored. I advice you to not rely on email as your sole reminder to login, it has been known to end up in spam folders for some as well. In my opinion it is also wise to login a bit more often then once a month, as a means to keep yourself informed about upcoming...

If you have a premium account with the same domains as on your free account that would be why it was not transferred. We didn't transfer any of those accounts due to the fact that it would update the DNS for those domains (if you use our name servers) and that caused a bit of trouble with the...

Right now your account would be borderline filehosting, some of the pdf's you have are also larger then 10mb and will automatically be removed (files over 10mb are guaranteed a shelf life of 4 hours). I fail to find a working site where these files are used as well.

This should now be resolved, there was an issue with the mySQL causing a halt

Both options show the same content for me.

No. It never did count. Only login at the main site (https://x10hosting.com/sso/login) counts.

Just update A record should be enough. Unless of course you want to redirect to one or the other option (with or without www for instance).

My information says you at some point bought Prime, which is not the same as Premium. Prime, which was a free hosting upgrade, was paid for one year at a time if I'm not misinformed. The upgrade haven't been sold for many years now however and no invoices to renew has been going out (though...

As you may know, we did some server migrations in December and January, as announced here: https://x10hosting.com/community/threads/cpanel-migration-to-directadmin.206877/ This also lead to new IP addresses for the servers, for your server that is: 198.91.81.15 The old servers have now been...

Can you please try now?

There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...

Do you have the MX records added at cloudflare? When using their name servers, all DNS settings needs to be done on their end. A lookup indicates that there are no MX records for your domain.

No need, I can get that from our logs. The IP was indeed blocked due to failed login attempts, I have now removed the block.

The backup has been applied, let me know if you find something odd.

Clear browser cache. That would be a placeholder page displayed for a domain added as a separate site and it is not what I see.

You wouldn't happen to use a plugin to block referrer header in Chrome would you? If you do you probably need to set x10 as an exception A bit of googling says it would be enabled by default in the browser and the only way to block it is by that plugin. I use chrome too and have no problems...