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  1. Anna

    Resolved Site Down/Timing Out; CPanel Up - All Files Present

    I believe both problems are related. Your domain did for some reason point to the old server that has now been taken offline, which is why it stopped responding properly. This would also likely be why ads.txt wasn't recognized, it was not located on the server your site was live from. Both...
  2. Anna

    Resolved Unable to log in to c-panel

    There's two option to get it truly secure without having any errors on the site about certificate not matching your domain. The first, and only free option, is to utilize CloudFlares proxy server and their universal SSL certificate, the site will load on https and be secure. The other option...
  3. Anna

    Resolved Unable to access to my website

    Your account should now be restored. I advice you to not rely on email as your sole reminder to login, it has been known to end up in spam folders for some as well. In my opinion it is also wise to login a bit more often then once a month, as a means to keep yourself informed about upcoming...
  4. Anna

    Resolved Can't login to my account

    Your account should now be restored. I advice you to not rely on email as your sole reminder to login, it has been known to end up in spam folders for some as well. In my opinion it is also wise to login a bit more often then once a month, as a means to keep yourself informed about upcoming...
  5. Anna

    Resolved unable to connecto to my cpanel or my web

    Your account should now be restored. I advice you to not rely on email as your sole reminder to login, it has been known to end up in spam folders for some as well. In my opinion it is also wise to login a bit more often then once a month, as a means to keep yourself informed about upcoming...
  6. Anna

    Resolved Not able to connect

    Your account should now be restored. I advice you to not rely on email as your sole reminder to login, it has been known to end up in spam folders for some as well. In my opinion it is also wise to login a bit more often then once a month, as a means to keep yourself informed about upcoming...
  7. Anna

    Resolved Can't login to my account

    The login requirement was never removed during the maintenance period and does not require that you continue to the cPanel either, having logged into the account panel is enough. We have however halted the AUTOMATIC suspension system during the maintenance. The maintenance is not fully...
  8. Anna

    Resolved Site Timing Out

    Glad to hear it works. I'll mark this as resolved, but leave the thread open a couple days just in case.
  9. Anna

    Resolved Website down, cpanel up

    I will do so. Let us know if you need any further assistance.
  10. Anna

    Resolved unable to connecto to my cpanel or my web

    I can restore access to one of them as you are only allowed to have one active account at any given time.
  11. Anna

    Resolved Unable to log in to c-panel

    Your site loads fine for me, although since you have a redirect to the https version I did get an error, which is expected as that would use the server certificate that doesn't match your domain. Keep in mind that any DNS changes can take a little time to propagate properly, so you may just...
  12. Anna

    Resolved Unable to log in to c-panel

    If you had our name severs, that means you were not using a third party name server (A record properly pointed would work, but for full advantage of emails etc having our name servers is often easier). You are correct in what the name servers are. Try login in now please.
  13. Anna

    Resolved Unable to log in to c-panel

    Assuming you login through the main login, how your domain is pointed does not matter at all regarding logins (you need to update for the site to work however. I found your IP to be blocked in the firewall, I have removed the block now.
  14. Anna

    Resolved Wordpress Admin extremely slooooow...

    I *think* php version 7.4 is an option on all servers now, you can find that under "Extra Features" -> "Select PHP Version".
  15. Anna

    Resolved Unable to log in to c-panel

    The backup has now been restored onto the server and your account should be good to go again Let me know if there's something not looking right. Remember to update A records if you have any domain that use third party name servers (ie cloudflare, registrars or other). The IP for your server is...
  16. Anna

    Resolved Unable to log in to c-panel

    Looks like your account didn't transfer properly, but it was working up until recently due to the fact the old severs was still online. Now that they have been decommissioned this caused your domain to stop working. I'll restore the account from our most recent backup that was taken just before...
  17. Anna

    Resolved Cann´t login into my account

    Alright, I'll handle that information over to head admin as I can not make the proper update to the backend so it correctly lists your server
  18. Anna

    Resolved Can't login to my account

    There is a requirement to log in at least once every 30 days to keep a free hosting account active. Relying on an email as the sole reminder is not advised. During end of first week in March, as part of our maintenance that was announced in mid December, we purged all accounts that had no login...
  19. Anna

    Resolved Site Timing Out

    Looks like there was an issue with the DNS for your domain. This is now corrected, you may need to flush dns cache or wait a little for its natural refresh.
  20. Anna

    Resolved More space request

    I have increased your disk space.
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