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The button still says cPanel, but it will take you to DirectAdmin (which has been the case since the accounts were migrated in December). It is advised to login through the main site and the account panel as that is the only thing that counts towards keeping the account active. The name on the...

There was actually two parts to the problem in your case, the first, that you had the IP pointed to the old server is likely why you never discovered the other issue. The other being the account went into "inactive" state and was cleaned out from the server. There is a requirement to log in at...

My apologies for not being clear enough, the issues is due to the account not transferring properly, leaving the domain behind kind of. We need to redo the migration for your account.

The backup would be from shortly before the servers were taken offline. At least that's what was said when I was informed about the plans, run a packaging script to archive each account into a transfer package, then decommission the server, might be a couple hours between the two though. As for...

The information I have is that every account on the old servers would have been packaged up and put on a separate server for safekeeping, this is however something I don't currently have access too (I have asked head admin about that part). From our point of view, the easiest solution would be...

I get a timeout when using your .x10.bz domain, but that is due to it redirecting to the .tk that you removed. Now you would need to remove the redirect or re-add the .tk (with correct IP in A record, or by setting our name servers on it), to get it working. All you had to do was update the A...

As you may know, we did some server migrations in December and January, as announced here: https://x10hosting.com/community/threads/cpanel-migration-to-directadmin.206877/ This also lead to new IP addresses for the servers, for your server that is: 198.91.81.12 For any domain, where you are...

Yeah, that relates to paths being different then with cPanel. I have corrected the paths in your configurations as well as created the logs folder where the system was looking for it.

Looks like your account didn't transfer properly during the migration from cPanel to DirectAdmin. The site was working up until today due to the old servers still being online for backup purposes but they were recently taken offline, which is the reason your domain currently doesn't work properly.

Just updating this so other staff knows the issue has been discussed on discord, I'll put this ticket as In Progress.

No, it is not available for free hosting at this time.

Are you my any chance using your .tk domain for that? As you may know, we did some server migrations in December and January, as announced here: https://x10hosting.com/community/threads/cpanel-migration-to-directadmin.206877/ This also lead to new IP addresses for the servers, for your server...

As you may know, we did some server migrations in December and January, as announced here: https://x10hosting.com/community/threads/cpanel-migration-to-directadmin.206877/ This also lead to new IP addresses for the servers, for your server that is: 198.91.81.13 The old servers have now been...

As some of you may have noticed, we've now started pulling the plug on the old servers. So if you have not yet updated A records on your personal domains that use any other name servers then ours, now is the time to do it. Otherwise your personal domains will no longer work. Also make sure...

You're lucky though that the restore was still possible for your account. I'm running the restore now and the account should be good to go in a few minutes.

If your code rely on the old mysql extension (removed and replaced with more secure options starting php version 7.0), you would need to change the php version to 5.6. Though a properly updated Joomla install should be able to handle the newer mysqli or PDO extensions, it is possible you need...

The account has now been restored.

The account has now been restored.

You're welcome. Let us know if you find something that doesn't look right.

I'll mark it as solved, but wait with closing it a couple days. Sounds as you got it right now.