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Hi, Currently the only web file manager available is the one available in cPanel. Alternatively, you can manage your files by using FTP. :) While you may be able to install a different, web-based file manager, please be careful if you do this, and ensure the file manager is secure. ;) Thank you,

Hi, Unfortunately we do not yet support SSL on our free hosting service, as our current setup requires a dedicated IP address for the SSL certificate to work properly. Dedicated IP addresses are only available for our x10Premium service. :) Thank you,

Hi, Your domain name has been changed. The change may take a few minutes to take effect. :) Thank you,

Hi stevered, The server is refusing your connection because you appear to be connecting from a blacklisted IP address. Please could you try disabling any proxies or VPNs you may have, and try again? :) Thank you,

Hi hybridte, What error message are you receiving when using the MySQLi code, exactly? MySQLi is supported on all our free hosting servers. :) Thank you,

Hi Jack, Which site are your images hosted on? Could you try posting an image from a different site? :) Thank you,

Hi, Please could you try logging in to phpMyAdmin again? I have run a quick fix that may solve this issue. :) Thank you,

Hi divaidee, We do not place a hard limit on the number of requests your website can receive per day. However, we do limit CPU usage and entry processes, which may become an issue if you are forcing users to make a large number of requests. Thank you,

Hi, The "Header set" line alone will stop Varnish from caching your webpages, and there shouldn't be any need for a filesMatch block. We have done some extensive testing with Varnish's caching, and we confirmed that this line alone will stop caching. :) Thank you,

HI tfmzx10h, Sorry for the delay. Your request is being automatically blocked by mod_security. It appears that this is happening because your CSS file contains deep relative links to certain assets (through the use of "../../" at the start of paths). Please could you try changing this to a full...

Hi, Please could I have a link to your forums? It appears there is no hosting account associated with your forum account. Thank you,

Hi photoni2, I apologize for the inconvenience. This was caused by the maintenance we are currently performing on XO7, where we are tweaking some of our mod_security rules. This has now been resolved. :) You can find maintenance updates at: http://status.x10hosting.com/ Thank you,

Hi, You will need to create this email address in cPanel before you can send emails to it. Please go to "Email Accounts", and create an account for icomx10m. :) Thank you,

Hi mtthomps, Thank you for providing me with this. I reproduced the issue, but it appears that each of the requests I made to change the item quantity had the X-Cache header set to MISS. This means that Varnish is not caching the request, and it is retrieving the latest version of the file. I'm...

Hi icomx10m, According to our mail logs, you are trying to send emails from icomx10m[@]icom.x10.mx, rather than the correct email address. What are you using to send your emails? Thank you,

Hi mtthomps, It looks like Varnish is not caching your website's home page. Please could I have a link to the webpage that is being cached? Thank you,

Hi allthi11, The error code 503 usually indicates that either the web server is temporarily under more load than usual, or that your script did not produce a result within thirty seconds. I'm not too sure why you would have been receiving this error yesterday, as I'm not seeing any issues...

Hi @csccox10 and @avatarce, What URL are you seeing this message at? You should be able to submit an appeal from your control panel. https://x10hosting.com/sso/login Once you have logged in, there will be a button to "File Appeal". After clicking this, you should see a form you can fill in to...

Hi, Great to hear the issue has been resolved. :) All accounts on our free hosting service have unmetered bandwidth. Initially, your account will be limited to 1GB of disk space. Once your account is 7 days old and you have used 50% of the space you already have, you can request for a free...

Hi bunny123, I apologize for the mistake. I am not familiar with Phalcon, and I hadn't realized that it is a PHP extension. :oops: While I'm not certain whether we would be able to update Phalcon ourselves, I believe our free hosting servers run alt-php (on CloudLinux). This allows users to...