Search results

Seeing as your account does qualify for being upgraded to the unmetered plan, I've gone ahead and done so. For reference in case any one else wonders, these are the requirements: 1. Account is at least 7 days old. 2. Account does not in any way violate ToS. 3. Account has a working site.

The upgrade isn't automatic. You need to fullfill three requirements: 1. the account needs to be at least 7 days old 2. there has to be a working site that is in par with the ToS (doesn't have to be a completed site, but enough there to warrant the need for an upgrade. 3. The account needs to...

Step one would be add the domain as parked domain (assuming that wordpress is now installed under the maindomain directly. Once that is done you need to alter the configuration of your wordpress install to reflect that new domain you want to use. See this help page from wordpress on how to...

The error is within your stylesheet. The dot at the start of your style declarations has to go, it is only used when you us a style class that you made, not the base element. for instance, if you had something like this in the html, you would use a dot that way in the stylesheet: <!DOCTYPE...

You can have more then one site, just not more then one account. To have more sites you can create an addon domain within cPanel (you can have two addon domains). You would need to acquire the domain you wish to use from a third party though, there's a few places that provide free domains that...

You're only allowed to have one hosting account, and I see one active account that is associated with that email address, so you would not be able go create another one from our main page. You say you can access cPanel but not being able to login to the main page (which would actually take you...

Looks to me like the space is used as a personal gallery, as per ToS personal galleries are limited to using 500 mb of space for images and videos, your account does not at this state qualify for an upgrade. At this point from what I can see your images is what is taking up the majority of...

I'd assume you can login using the form to the right of your page. I'm not familiar with Joomla though (it is a third party script and not something x10 supports beyond making sure it can run on the server). During setup you would have filled in the information you need to login as...

Appears that the unsuspension failed to unlock mysql on your account, this should now be sorted and your site works from my end at least. Our apologies for the inconvenience.

The purpose of addon domains is to be able to add a domain you already own, such as mysite.com, as a separate site on your account. A subdomain is actually used to partition of the site, often you would see it being used to add a forum, a blog etc and give those their own URL. As an example one...

@Livewire is this something you are able to look into?

To delete an existing subdomain, just go to the subdomains sections of cPanel and you should see the option right next to the listing of the subdomain you want to remove. Depending on how you try to create a website on the domain the system might actually try to create it for you (error message...

For premium accounts, which is what you have, there may be a possibility that the staff will open the required port, likely bound to an IP as well though, for you if you as through a ticket (most that read these forums do not have access to that side things).

The account need to be at least 7 days old before you would be eligible for an upgrade. Further more you would also need to be using at least half of the initial allotted space.

The sub domains we offer as free domains for our hosting services are not possible to transfer to another hosting service, they are not the same as when you buy a domain at a registrar, they are offered as a courtesy to be used with our services.

I have upgraded your account to the unmetered option. This should be reflected shortly in your controlpanel if it hasn't already.

I have given the server a gentle kick and put through the unsuspension manually. The account should be good to go momentarily

The forum account you post from does not have a linked hosting account. All requests must come from the acccount that is linked with the hosting account you ask about. If you do not know what the linked account is, login to the account, click support and then visit forums, this should tell you...

Seeing as that domain is not currently hosted here, and the x10 provided domain redirect to that domain we can not upgrade your account as of now. We need be able to see the actual, working, site that is hosted with us to verify contents. That said, it is enough to post one request, it can take...

The host should be xo1.x10hosting.com. You seem to have the number zero instead of the letter o at in the servername. Alternatively, you should be able to use your own domain as the host.