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  1. Anna

    Change Free Subdomain

    I have changed the domain for you, please note that you may need to update any scripts you have installed to reflect this. Also keep in mind that there may be a short delay before the domain is visible throughout the Internet
  2. Anna

    Automatic removal of account suspension due to inactivity failed

    I have sorted this out for you. The quick and easy fix was to apply a new suspension (system half unsuspended your account only) and then properly get the account unsuspended, you'll see notices about that but can disregard them completely.
  3. Anna

    Parked domain added but always redirect to my main.x10host.com

    I'm a wordpress user as well, the setting you want to look at and update to reflect your personal domain are located at "Settings->General" The options to look at are "WordPress Address (URL)" and "Site Address (URL)". Typically you would want both to be configured with the domain you wish for...
  4. Anna

    Parked domain added but always redirect to my main.x10host.com

    That would likelye be due to a setting in any script you have installed, many of them automatically redirects users to the domain they are configured to use. Under settings there should be an option to configure the URL for the site, where it is located varies a bit between scripts.
  5. Anna

    Own domain

    Yes, you can use your own domain. You'd need to set it as either parked (alias of the x10 subdomain) or addon domain (separate site). See this guide for more information about how: https://x10hosting.com/support/domains/add-domain-name
  6. Anna

    Request for unmetered disk space.

    Since the hosting account is not yet at least 7 days old, you do not at this time qualify. Doesn't matter if the client account is older, we check the requirements versus the active hosting account only. The requirements may seem aribitrary to you, but they were thought through by management...
  7. Anna

    Question ?

    There's no automatic increase. If your account would meet all requirements, you can ask for the increase. Once you done so, an admin will verify that you meet the requirements, and if you do the limits will be increased. Note though that it will not be instant, since support is done by...
  8. Anna

    Allowing external IP to connect to MySQL Database

    Yes, paid hosting should have that feature enabled and working. If you want to double check you can contact those that work with premium hosting using the form located at: https://x10premium.com/contact-us
  9. Anna

    Allowing external IP to connect to MySQL Database

    Remote mySQL, both inbound and outbound, is actually blocked on firewall level, so despite it being available as an option in cPanel (due to it not being removable through settings), it is not going to work with free hosting.
  10. Anna

    I'm Running out of disk space :)

    I have set your account for unmetered, you should see the changes reflected shortly. Keep in mind though that given the nature of the site, this rule from ToS does still apply (as do other space limitations of course):
  11. Anna

    Is X03 Down ?

    According to dot.tk that domain is currently available to be registered by anyone, I'd assume that has something to do with it not being reachable. Your main domain however works just fine.
  12. Anna

    cPanel "Visit Community" link is broken/outdated

    Thank you for reporting this, I have forwarded the information to the developers.
  13. Anna

    Cant change cpanel theme

    I have set your account back to the default, basic, theme. When you want to upgrade to paid hosting in the future there will be an option to have the current account transferred, all you need to do tick the option that says "Include Migration of an x10Hosting Free Account" and fill in the...
  14. Anna

    My domain is not working..

    Odd, it doesn't do that for me. If anything, there would be a redirect set, possibly something done in settings if you use a CMS if some kind for rendering the site
  15. Anna

    My domain is not working..

    Are you trying to reach it by using https protocol? If so the error would come up due to the domain not having a valid SSL certificate, which would at this time also not be an option on free hosting. domain works fine when I go to http://war-dogz.com
  16. Anna

    MySQL Server issue

    Actually, the status page does not currently show any data regarding our services at all. It was deemed not to work as well as it should so management is looking at alternatives that hopefully will work better to show the correct information.
  17. Anna

    MySQL database error

    I just spoke to one of the server managers, they are aware and working on resolving the issues with mySQL right now. There's currently no eta on when it will be completely back online.
  18. Anna

    The MySQL server is currently offline.

    I just spoke to one of the server managers, they are aware and working on resolving the issues with mySQL right now. There's currently no eta on when it will be completely back online.
  19. Anna

    MySQL Server issue

    I just spoke to one of the server managers, they are aware and working on resolving the issues with mySQL right now. There's currently no eta on when it will be completely back online.
  20. Anna

    Error: Database connection failed

    For the record, free hosting support is handled by volunteers that do this on their spare time (alongside school and/or work for instance). This means that it can take a bit to get an answer to questions regarding free hosting and any issues that arises. I spoke to one of the server managers...
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