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  1. Anna

    Account restricted for inactive

    Your account is NOT suspended for inactivity. Please submit an appeal from within your account portal if you feel the suspension is done in error.
  2. Anna

    How to get a x10.mx domain ending?

    That is one of the domains you can chose from when you sign up with us. If you would like we can change your current one for you, just let us know the full domain you would like.
  3. Anna

    Parked Domain keeps redirecting to Free .x10host domain

    You would need to login to wordpress admin and update the site url to reflect the .com you want to be using. Wordpress (and many others) will redirect to the configured domain.
  4. Anna

    MY WEBSITE HAS BEEN DOWN FOR MORE THAN 3 DAYS, CAN YOU PLEASE HELP?

    I would extract that file from a set of fresh wordpress files and try replacing it. The error would indicate that there is something wrong with that specific file.
  5. Anna

    Upgrading

    There might be a brief downtime while the domain propagates to the new IP, usually not much noticeable, the premium hosting is on separate servers. Putting the site in "maitenance mode" is recommended if possible, especially if you have users posting to your site in any way, to avoid...
  6. Anna

    Unmetered Hosting Upgrade

    Please login to the forum account that is attached to your hosting, it is the same as your cPanel username, and post back here so we can verify you are actually the account owner. If you are unsure what that user name is (password is the same as for your portal) you should be able to get to...
  7. Anna

    Error: 421 Home Directory not available - aborting

    @Skizzerz @Dead-i Perhaps you can look into this? @ytsuki Please post back in this thread from the account that is attached to the domain so we can verify you as the account holder before we do any changes on the account. You should be able to login to the forums with the same username and...
  8. Anna

    My website now shows someone else's page.

    Did you actually have the x10.mx as an addon domain, is that what you are saying? If so it would look like it somehow got detached from your account and someone else signed up for it as their main domain. As mentioned I do not have server access so can't check much other then some basic...
  9. Anna

    I have a little concern

    Free hosting always have its downsides, paid hosting will be more stable in the long run. That being said, as long as you maintain, and properly update, your site there would be little to no risk of ending up with a blank screen (that is often an indication of a scripting error that is...
  10. Anna

    Website not appearing.

    Normally the domain starts working instantly, but there can be a short delay due to propagation time. Having visited the domain before it fully propagated would have left you with that message, clearing browser cache and possibly dns cache would probably have solved it. However, seeing as you...
  11. Anna

    my wordpress files directly to my main page

    This may be of help: https://codex.wordpress.org/Moving_WordPress Scroll down to the section about "Moving Directories On Your Existing Server". In short you would need to update the configuration of wordpress to reflect the change, once that is done you move all files into the root of the...
  12. Anna

    My website now shows someone else's page.

    I did check a bit, I don't really have any server access, but the domain you are questioning about is not the domain that relates to the account you actually post from. Also, the details I can access about that domain indicates it was created yesterday. When was the last time you logged into...
  13. Anna

    Getting files from a suspended account

    Short answer, no. With a permanent suspension there's no way to get access to anything on the account.
  14. Anna

    CSS problem

    While you are doing development you might want to disable the Varnish Cache for your files, you can read up about how at: http://x10hosting.com/support/general/varnish-cache
  15. Anna

    Account Suspension

    You stand a better chance of actually getting it sorted if you do post from the account in question. You should be able to login to these forums using the same username as you specified above, with the same password as you login to your portal. If we can't verify you are the actual owner, we...
  16. Anna

    hello everyone i cannot link my css stylesheet to index.html

    Remove the /public_html/ from your links. Assuming index.html is directly in the public_html folder, and the VanguardFound.html file is in /public_html/html/ the link you should be using is: <a href="./html/VanguardFund.html">Learn about Vanguard Fund </a> where ./ indicates the point where...
  17. Anna

    hello everyone i cannot link my css stylesheet to index.html

    Every file and folder related to your website needs to be inside the public_html folder. From the looks of the picture you posted most of your files are located outside of that folder, which is why they do not work properly, they are not web accessible. Also it is important to keep in mind...
  18. Anna

    good evening

    It may be opened in the future, there's no way to tell when though.
  19. Anna

    Unlimited Disk Space

    Either way would work. Though perhaps a new thread would draw attention better as that would show as not being replied to.
  20. Anna

    Unlimited Disk Space

    The username consists of the first few letters of the domain you signed up for, I notice that it doesn't match the current domain so most likely it does match up with an older account seeing as the current hosting is only a few days old. Once your account is at least 7 days old, comply with the...
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