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  1. Anna

    Inactivity warning

    It is possible that the email to send the warning was put in mail queue shortly before your login was made today. If you have logged into the portal today I would not worry about that email.
  2. Anna

    How can I change my password to my free hosting mgmt account?

    The username can not be changed. To change the password, login to the portal at https://x10hosting.com/sso/login when you are logged in click "Open cPanel". At the top right you should have "Settings", under that you can change the password by clicking "+ Update Password" to open the form for...
  3. Anna

    status site

    @Corey @Bryon think this is something for you to look into?
  4. Anna

    Phpbb Posting Error

    I do not have proper access to sort this out for you, but I'm fairly sure it is the link limit you are hitting, if the post you made at phpbb.com is the actual post you try to do on your forum. Mod_secrurity is set to 4 links max here if I'm not mistaken. Mod_security will need to be tweaked...
  5. Anna

    Website Redirects to "suspended"

    I do not get that, I see the same content on that domain as I see when visiting the x10host.com domain you have from us. If you still get that redirect, try clearing your browser cache. As to why it comes up for you I have no clue though, but one guess would be it has something to do with your...
  6. Anna

    How to hide files

    optionally, you can create a simple index.htm file that would be served rather then the list of files you have. In that index.htm you could put some navigation links to where they are supposed to be looking :)
  7. Anna

    Internet connection has been blocked.

    It all depends on if someone else on that library wifi has done something bad while connected to it. Same goes for all public wifi spots, they are not blocked for being public spots, they are blocked because someone used them to access and did something wrong (violating tos for instance)
  8. Anna

    what constitutes visiting x10 once a month?

    Another thing worth mentioning is that the system counts days, so the requirement is once every 30 days (if you read the full ToS this is specified under inactivity, section 6) and may not always work with setting a reminder to login on 18th every month for instance.
  9. Anna

    Page Error With Domain

    The domain still needs to be added to the account, which can only be done if the domain is configured to use our name servers. Once added it should be possible to enable cloudflare through cPanel (using the full cPanel x3 theme, use the option in the upper right to switch to this theme if you...
  10. Anna

    Page Error With Domain

    How did you link it? Looking up the domain it seem it is not pointing to our servers properly at this time. In order for a custom domain to work it has to be set in your account as parked or addon domain, otherwise the server have no idea what content is expected to be shown on that domain and...
  11. Anna

    XenForo not sending emails.

    Simple search reveals where to find it, it is not a free software so it would not be present in our one click installs if that's where you were looking. https://xenforo.com/
  12. Anna

    Change subdomain

    You'll need to sign in with the forum account that is attached to the account you want to change (hint: it is the same as your username). Post back in this thread from that account to confirm it is your account. Also, as I understand you want the new domain to be avalon5.x10host.com, is that...
  13. Anna

    Activating SSL on free account?

    SSL requires dedicated IP, which is not something available for free hosting. It is currently not technically possible to have a proper ssl on our free hosting.
  14. Anna

    Change main domain

    It is not something you as a user can change yourself, it can only be done by staff members. Do note that you can not set a custom domain you own as the main domain of your account, that has to remain one of the free sub domains we provide. Just let us know what you want the domain to be and...
  15. Anna

    Domain Names

    That is not possible with free hosting, we require the main domain to be one of the free subdomains we provide. Setting your custom domain as parked will essentially work the same way though, just remember to also update any scripts you have installed to use that domain as many scripts redirect...
  16. Anna

    Can't unsuspend account that have been suspended for inactivity

    Gave the system a gentle kick, your account should now be good to go again. Sorry for the inconvenience.
  17. Anna

    How can I unsuspended my account

    The account you have linked with this forum name is currently not suspended, and I can not see any history of it ever being suspended either. What are you seeing when you try to access your account? If you are questioning regarding a different account please post from the proper forum account.
  18. Anna

    "Who goes there?" error message

    Actually it will take more then a month for it to be deleted. It will be suspended for being inactive after a month of no logging in, and subsequently deleted about three weeks after that (never less then 21 days, but could be slightly longer). Do note that only the hosting portion would be...
  19. Anna

    Account Suspended Despite Recent Activity

    The suspension is not due to inactivity. You should login to your portal and send in an appeal if you feel the suspension is in error.
  20. Anna

    The storage is 512MB, not unlimited

    You should be receiving email notifications, first when you are close to being suspended for not logging in, and later when you are actually suspended. There would be no warnings before your account is deleted after it has gone into the suspended state though. Once suspended it sits for three...
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