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  1. Dead-i

    Jira Installation - Possible?

    Hi, Just to add on to what @bdistler has already said, we wouldn't be able to run JIRA on our free hosting service as it is a Java-written, continuously-running application. This would only be possible on our VPS packages. :) Thank you,
  2. Dead-i

    FTP leads to login issues

    Hi, Your IP address does not look to be blocked right now. Are you still having this issue? :) Thank you,
  3. Dead-i

    Hosting Account Space Upgrade

    Hi Matt, You have been upgraded to Unmetered disk space. :) Thank you,
  4. Dead-i

    IP is blocked please fix

    Hi, Your website appears to be loading fine for me right now. Are you still experiencing issues when accessing your site? :) Thank you,
  5. Dead-i

    Account Access Problem

    Hi Odin, I have removed your IP address from the system firewall, and I'm looking into why this may have happened. Sorry about that. :) Thank you,
  6. Dead-i

    Document root *still* not working?

    Hi securezo, I have added a RewriteBase line to your .htaccess file, which has resolved the issue regarding the broken links. :) Thank you,
  7. Dead-i

    Just created account. 503 error

    Hi, Your website appears to be loading fine for me right now. Are you still having this issue? :) Thank you,
  8. Dead-i

    Just created account. 503 error

    Hi, Please could I have a link to the page that is not working? :) Thank you,
  9. Dead-i

    Internal server error for my domain since very long time, Can someone please fix?

    Hi, You had a malformed .htaccess in your main home directory, which was causing this to happen. I have removed the file, and your site is now loading. :) Thank you,
  10. Dead-i

    How can I get Google and search engines to exclude a specific file and directory?

    Hi jfrancis79, You can hide certain files from search engines by using robots.txt. ;) https://support.google.com/webmasters/answer/6062596?hl=en Thank you,
  11. Dead-i

    Has anyone sucessfully installed Moodle 2.8?

    Hi Marshal, I have enabled error reporting for your account, which should allow you to see any error messages should they arise. Please could you try again now and let me know whether you get a different error message? :) Thank you,
  12. Dead-i

    Need a New X10 Account

    Hi varey, Unfortunately there is no way around the country restrictions at this time. Please see this thread for more information. Sorry for any inconvenience caused. Thank you,
  13. Dead-i

    I think my IP may have been blocked

    Hi, I have removed your IP address from the system firewall. ;) Thank you,
  14. Dead-i

    Change Domains

    Hi, Please change the site URL value in your Invision Power Board configuration. :) Thank you,
  15. Dead-i

    Custom Domain Not Working

    Hi, Just to add to what Angus said, we still do allow you to fully customise all your domain's records if your domain is pointing to our nameservers. You will be able to set A and CNAME records for your domain using cPanel's DNS Editor. :) Thank you,
  16. Dead-i

    Custom Domain Not Working

    Hi, Instead of setting your A records, please could you alter your domain so that it points to our nameservers? :) Our nameservers are: ns1.x10hosting.com ns2.x10hosting.com Thank you,
  17. Dead-i

    Error 503 Backend fetch failed for my radio stats

    Hi, Unfortunately the firewall we operate on our free hosting server affects the entire server and cannot modify the rules for one particular account. For this reason, we cannot add individual exceptions for non-standard ports like this, as security is our priority. Sorry for any inconvenience...
  18. Dead-i

    Error 503 Backend fetch failed for my radio stats

    Hi, Our server automatically blocks connects to and from non-standard ports for security reasons. This would likely be the cause of the timeout issues you are facing. :) Thank you,
  19. Dead-i

    Error 503 Backend fetch failed for my radio stats

    Hi, At what URL are you getting the 503 error? :) Thank you,
  20. Dead-i

    Cannot login: An expected error has occurred processing your request 2

    Hi, We were facing a few issues with our backend systems. This should now be resolved. Sorry about that. :) Thank you,
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