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  1. Anna

    Parked domain not loading site

    That would likely be due to propagation (it can differ on how soon the page loads with or without www). Please clear browser cache if you still see the coming soon page, that one often gets stuck there for a little while
  2. Anna

    Hosting Account Space Upgrade

    You do currently not meet the requirement as you are not using more then 50% of the allotted diskspace. You are welcome to ask again once you meet all the requirements. The majority of the space your site currently uses are from an sql file in...
  3. Anna

    Disk space limit

    Your account does not currently meet the requirements for unlimited space. Your usage is currently below 200 mb, which means you do not currently meet the first requirement. You are welcome to ask for unlimited storage once you meet all the requirements.
  4. Anna

    Hosting Account Space Upgrade

    Hello I have upgraded your account. Please note though that you really shouldn't store backups in your account, in case something actually happens on your account they are likely to go corrupt as well, I'd recommend that you download them to your local computer. You only have two backup files...
  5. Anna

    Trouble importing SQL database of my site

    You need to create the database to witch you want to import the data first, this is done in the control panel, where you also would sort a user for the database to later use in the configuration file for wordpress. Once you have done so, go to phpMyAdmin and select the database and then import...
  6. Anna

    CPanel File Manager Error

    That would be due to the permissions set on the folders, they should be 755 for folders, and 644 for files. I have corrected the folder permissions for you on those and you should now be able to move them. I also noticed that you have a couple folders set at 777, that is likely to give an...
  7. Anna

    Subdomains not working

    As I said in the previous post, apart from images and styles seemingly not working properly the domains themselves do, have you tried clearing your browser cache? What do you see when you try to visit the domains?
  8. Anna

    Subdomains not working

    that is not a valid domain, it could not be since we do not allow the creation of sub domains under our main domain (x10hosting.com) at this time. The account linked to the forum account you are posting from is suspended however, if you feel that is in error, please submit an suspension appeal...
  9. Anna

    Problem with addon a tk domain

    Those IPs listed show that the domain is not using our name servers (or at least the look up on the domain says it doesn't, if you have set our name servers it may be due to propagation not being fully completed). Make sure you have our name servers set for the second .tk domain, they are...
  10. Anna

    How to change my forum username?

    Technically you can't change the current one. The only way to get a different forum name is to sign up for a different one, and link that with your hosting account by going to "Get support" > "Visit Forums" in your portal, on the popup you would see an option to link another, existing, forum...
  11. Anna

    Very strange error when trying to access my forums

    Sounds more like a coding error then a hosting error to me, so you might be better of asking at SMF. Judging from the path included for the error, it seem to be a file in SMF's cache, if you're able to clear the cache for SMF the problem might go away though. Personally I have not used SMF so I...
  12. Anna

    Account Suspended without notice, can't log in

    If you deactivated the facebook account years ago, how come you managed to access the email on that and confirm it for the hosting account? The account is a couple months old, and given your information you say the associated email would not be active since a few years? The email address is...
  13. Anna

    Can't sign in to portal

    To sign into the portal, try using the email you signed up with as username.
  14. Anna

    Premium Domain Names

    Yes, as long as you own the domains. We don't give them for free (you can get one included with the account depending on what payment period you chose though). What you'd do is set the second as an addon domain (if you want it to be a separate site).
  15. Anna

    Change Name Servers

    If you have a free subdomain provided by us, you can't, you need to use the cloudflare addon in cPanel in that case. If you have your own domain you'd change that at your domain registrar.
  16. Anna

    X10hosting email

    As far as I can tell we do not block that email address, the logs seem indicate that it was indeed delivered. How are you getting your emails, by downloading to an external mail client or by going to the webmail on your account? If the former you might wanna try the webmail and check its junk...
  17. Anna

    Run a Minecraft Server on X10

    Virtual Private Server. It is basically a server, in this case one that runs as a container under a bigger server.
  18. Anna

    Run a Minecraft Server on X10

    You would need a VPS for that, it won't be possible to run on free, or paid, shared hosting. And no, we do not offer free VPS, they do cost money, but that would be the only option that allows running any kind of game server.
  19. Anna

    Request to change my main domain

    Your domain has been changed, don't forget to update any scripts you may have to reflect the change.
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