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  1. Anna

    Free Main Domain Name Changing

    What you need to do is update your script to reflect the custom domain, many scripts automatically sets up an redirect to lead ALL incoming connections, regardless of what domain they use, to the one configured as the domain in settings. However related the issue might seem, you should always...
  2. Anna

    Help Help

    We can not help with third party scripts, you would need to seek support either at wordpress or the author of buddypress for this matter. I'd however start with looking at regenerating the permalinks in wordpress, I have never used buddypress but if I recall right it is a social network like...
  3. Anna

    Please unlock my host!!!

    The account will eventually be deleted by the system, this will not be speeded up in any way.
  4. Anna

    Please unlock my host!!!

    First of all, all support inquires must be done using a linked forum account, something you are not doing. Looking up the account using the name tells me that you did open an appeal through the account portal as well, which btw is the only instance for discussions on suspensions. I also see a...
  5. Anna

    I cannot add domain

    what you would need to do to get rid of that is flush browser cache, flushing dns has nothing to do with that since by the fact you get the coming soon we can see the dns is pointed to the correct place. It is a placeholder that is shown in the few minutes before the webserver has updated itself...
  6. Anna

    [Req]Domain Change

    Indeed possible. I have changed your domain, please make sure you update any scripts you might have to reflect this change. Also be aware that there could be a a little bit of time before it properly works fully (propgagation time). If you end up seeing the coming soon page, please clear...
  7. Anna

    503 Service Unavailable error by Web Server

    I agree it is. I have been digging around and also relayed my findings to the higher admins with more knowledge on how the servers are set up. Unfortunately with the issue beeing intermittent, and not always present, this makes it a bit tricky to find the cause for. Also the tasks the error...
  8. Anna

    Cannot add domain

    I went into your account and switched to using cpanel x3, doing so I was able to successfully add the domain both as parked and as an addon domain. I will relay the information that x10 basic appears to have a bug with adding the domain as addon, as parked it worked with the basic as well. I...
  9. Anna

    503 Service Unavailable error by Web Server

    Do you have any database activity on your site?
  10. Anna

    Cannot add domain

    To be able to check anything we would need to know what the domain is.
  11. Anna

    Free Main Domain Name Changing

    The main domain must be one of the free domains we provide, if you have a custom domain, you'll need to set that as an addon domain or a parked domain. A custom domain would need to be set up at the registarar to use our name servers, which are ns1.x10hosting.com and ns2.x10hosting.com
  12. Anna

    503 Service Unavailable error by Web Server

    The problem here is being able to reproduce the error to see what is causing it, for most of you guys it appears to happen in the backend of the site, which we do not have a login for obviously. I have a test account set on one of the servers, where I on and off been testing using a wordpress...
  13. Anna

    Addon domain problem

    What is the domain in question?
  14. Anna

    Account continues unsuspending loop

    I gave the server a kick, you should be good to go now. Sorry for the inconvenience.
  15. Anna

    503 Service Unavailable error by Web Server

    It is indeed widespread, covers all servers by the looks of it. These kinds off issues are often rather illusive, they appear more or less randomly, and from what others written mostly when they do things in the admin interface of their scripts, such as making changes and submitting those. And...
  16. Anna

    MySQL Maximum Packet Size

    That other user is on Absolut, I believe that the 5Mb remark is what he wants it to be and not what it is actually is. The answer is the same though, it is not something that we can change at this time.
  17. Anna

    503 Service Unavailable error by Web Server

    We regularly clear off unused account, that's where the login requirement we have on free hosting comes in. Any one that doesn't login to the portal for 30 days gets an inactivity suspension, if that isn't dealt with the account would be terminated after 21 days. @tropicalfish4um There's no...
  18. Anna

    Change of domain name

    You can not change the main domain, you would need to add it as parked, or addon, domain. A parked domain would act as an alias of the main domain while an addon domain can be a separate site. We do not at this time allow the main domain to be any other then one of the free subdomains we provide.
  19. Anna

    503 Service Unavailable error by Web Server

    The error basically means that the server is too busy to handle the request at the particular time. The reason for this can of course vary, one reason that free hosting is more prone to then paid hosting (regardless of host involved) is that there's people that with intent abuse the service...
  20. Anna

    [Custom Domains on Level] - GoDaddy Domain Name Not Working

    I just tested on my account on level and was able to successfully add a custom domain, could you please check if it works for you as well now?
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