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  1. Anna

    Country restriction: Sweden

    The whitelist was updated a few days ago, Sweden was removed from whitelist (again) at that point.
  2. Anna

    Without access to control panel. Sorry for the inconvenience!

    This issue should now be resolved. No need to replace Absolut, would help a lot if people set up their accounts properly and didn't use then in violation to the ToS, unfortunately either of those two can happen and cause some issues.
  3. Anna

    disc space issue x10nkran

    This issue should now be resolved.
  4. Anna

    Unclear suspension reason.....

    The terms of service is at: https://x10hosting.com/terms You really should have checked those when signing up, especially since you would have to say you agree to them to get the account up in the first place. In addition there is also the Acceptable use Policy at: https://x10hosting.com/aup
  5. Anna

    Sorry for the inconvenience!

    Despite the error message suggesting that it would be your account that has run full it was the entire partition.
  6. Anna

    Disk Full on Absolut (FTP response: 552 Disk full - please upload later)

    You deleting 20 mb would not make much of a difference since the entire partition is full (despite the error message actually suggesting otherwise).
  7. Anna

    Account Suspended 2.0

    None of the plans (except vps which would not have an automated upgrade option) would allow for file hosting, so an upgrade would perhaps not solve your issue. See the terms for Premium: http://x10premium.com/terms and for VPS: http://x10vps.com/terms As for the domain, we don't block it at...
  8. Anna

    Change of domain name

    It is a fairly new policy, though a few months old. It was implemented around the time co.cc ceased to exist rendering a lot of accounts to have no functional domain at all attached to them. We then decided to remove the option to set a custom domain to prevent just such issues in the future.
  9. Anna

    Account Suspended

    You can send an appeal through your account portal
  10. Anna

    Changing Name Server and Parking Domain?

    I have never personally used Magento, so no I don't have any ideas, as I would not know what they call their variables in settings, but somewhere there *should* be an option to changed domain. You might have better luck if Magento have their own support though. It could be a variable in their...
  11. Anna

    Changing Name Server and Parking Domain?

    I'd guess you set it to the custom domain without the /store? If so was it set with that when it had the x10 domain? There is one way I know of to revert those changes, but that would likely involve editing the database directly using phpMyAdmin. It is possible that there's additional options if...
  12. Anna

    Cannot Submit an Appeal

    Yes, you can post the appeal here. I'll also ping an admin involved in coding up our backend about the issue so he can take a look at it.
  13. Anna

    My domain used by someone else

    Closing on request.
  14. Anna

    Account Creation Issues

    I have pinged an admin that deals with that part of the system to take a look at.
  15. Anna

    Changing Name Server and Parking Domain?

    If that currently is set to the x10 domain, I'd say that is the option you do want to change in order to get the custom domain to show.
  16. Anna

    inactivity

    Normally you would get first an email stating you risk suspension if you do not login a few days before you are actually suspended (unless something changed that no one told me), and then you would get an email stating your account got suspended when it happens. Also, whenever you visit your...
  17. Anna

    Changing Name Server and Parking Domain?

    You might want to look into the configuration of your script. Many scripts does an automatic rewrite to show the domain it is configured to use.
  18. Anna

    inactivity

    The only login place that counts is the portal, are you logging in at: https://x10hosting.com/sso/login/? Do note that if you happen to wait 32 days between logins you'd get suspended as you would need to login with a maximum of 30 days in between to stay safe. Meaning if you log in on the 2nd...
  19. Anna

    DNS Propagation

    What error, if any, do you get when adding the domain to your account as addon or parked domain? Are you using x10 basic theme or cPanel x3? If the former could you please try to switch to cpanel x3 and see if that changes anything? What is the domain you are trying to add? Could you paste the...
  20. Anna

    Change servername level to absolut?

    The server are "randomly" assigned, or well not fully random but in a way that distributes the accounts as evenly as possible between the servers. So technically you could get another server, but there's no guarantee and no way to predetermine what server you'd want on.
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