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Unfortunately there is no way to bypass the country block. The block is there because historically we've seen a majority of the signups from there being with the intent to abuse the service, so we had to block nepal (among with many other countries) in order to be able to provide free hosting...

Am I to understand you are actually trying to login? Do you get any errors, if so what are they? Loading our mainsite works fine from my end at this time, if you can't load it up and are presented with a cloudflare error page, could you please try clearing browser cache and retry the page?

This is now sorted.

In the case you described, with the .tk domain already added, you want to add a subdomain (addon domain is for adding an aditional domain, BUT for every addon domain one subdomain is used, I can't look your account up atm so I don't know if you have any addon domains on your account, which is...

Admins have been notified about the mainsite not working properly. Unfortunately parts of the backend where we can look up an account also seem to be failing so I can't do account look ups right now.

That is the terms upon which you agreed on when you signed up. Basically it is set that way to make it even for everyone, in most cases where there's a violation of ToS there is also a violation of US laws that actually would make it illegal for us to provide a backup (phishing sites, copyright...

This issue has been sorted.

The option to add subdomains is under "Domains" in your control panel. Please note though that you would only be able to add it if you do not already occupy the 2 subdomains allowed for a free hosting account (each addon would have a subdomain related for instance).

That's what happens when you violate the Terms of Service. Quoted text is from section 1. Server Usage in the ToS you did agree on at sign up. Section 8 explains what happens when an account is actually suspended for breach of the terms:

Step 1. Go to your domain registrar and set the name servers to ours, which are: ns1.x10hosting.com and ns2.x10hosting.com Step 2. Login to your account here and add the domain as either parked (alias of the main domain) or addon domain (separate site). Please note that there may be a delay...

This should be resolved since last night. Please do note that the forum account you are currently posting from is not attached to any hosting account. For future references please use a linked forum account for any support requests. If you do not know what the linked forum account is, or wish to...

If you never did any backsup of it, I'm afraid there's not much to be done but to start over. We do not at this time retain individual backups for free hosting accounts.

This has been done. Please note that there may be a small delay before the domain is fully functional (propagation time). Also don't forget to update any scripts you may have to reflect this change.

All staff here, including me, do this voluntarily on our own spare time. If you need dedicated 24/7 support, you would need to go for premium hosting. You can compare the plans, including their guaranteed level of support at: https://x10hosting.com/wiki/Plan_comparison That said I see you...

What is the exact url you're seeing this on? Going to your domain directly does give a directory listing due to there not being any index file (index.php, index.tml) in your public_html folder.

In your case the error was with permissions. Public_html needs to be 750 (only time it would actually function at 755 is if you at some point accidentally removed it and created your new folder yourself. I sorted the permissions out and your site should now work.

For paid hosting you should seek support through the clients area at: https://clients.x10hosting.com/clientarea.php That way you come in contact with people that actually have access to the premium servers and can look at your account, very few that hover around the forums would have that...

I know that last night (my time) there was some work being done to Level, and as I figure it there's still ongoing maintenance being done to figure out why it behaves badly, that maintenance can cause some disruption but the goal of it is to get Level to perform better over all.

Np, I'll close this and mark as resolved.

Sitebuilder was updated a few days ago, that should have solved the error 500 issue, are you still seeing that? Disk space issue has been solved.