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  1. Anna

    File structure has changed in CPANEL - Site not active

    Account has been unsuspended.
  2. Anna

    index.php not showing up: Access Denied!

    755 is generally for folders, 644 generally for files.
  3. Anna

    index.php not showing up: Access Denied!

    777 will cause an error as that means world writable and is a huge security breach, so the servers are configured to throw an error on that.
  4. Anna

    index.php not showing up: Access Denied!

    I see your site just fine when I tested right now, do you still get that? Though, right now there's an index.html serving the site and no index.php present. Keep in mind that your php files would need to have the permission set to 644
  5. Anna

    File structure has changed in CPANEL - Site not active

    There would need to be a manual 1 to 1 translation of all content into English, Spanish or French in order to comply with ToS. Automated, on the fly, translation scripts are not good enough. The English version would need be easily accessible from the main page of the site. If you agree to...
  6. Anna

    File structure has changed in CPANEL - Site not active

    The good news is I managed to sort the issue out, the bad news is that the site violates ToS and has now been suspended.
  7. Anna

    SMTP problem

    Can you please try now? I gave the server a gentle kick
  8. Anna

    Account Deletion

    I see that your account is currently suspended, which means it will self terminate in due time. We do not speed this up.
  9. Anna

    DNS Problems

    What is the domain in question, and what would be the old account?
  10. Anna

    My website is still showing the website coming soon message

    I don't see any parked domain for your account when I check your cPanel right now. What should the domain be?
  11. Anna

    Subdomains

    Looking into the DNS issue right now. The domain is using /public_html/beta as document root according to cPanel, which is a folder you have set a password protection on so it would be perfectly normal for that to ask for a password. However only people with the login details would be able to...
  12. Anna

    Subdomain

    Usually less then an hour. I gave the server a gentle kick, and it appears as both subdomains listed on your account works properly now. It is however possible you may need to clear browser cache ones more
  13. Anna

    cPanel not working

    I have notified an admin, with access to the code in particular, about this
  14. Anna

    Any problem with cpanel?

    One thing to be aware of is that cPanel (which you are redirected to when logging into that address) uses port 2083, if you are at a school or workplace this port could be blocked. I didn't see any issues logging in just now.
  15. Anna

    Account Inactivity Warning?

    Do you by any chance have more then one account? If so you'd need to log in to both accounts separately once every 30 days to avoid suspension.
  16. Anna

    Cant access my account!

    For a premium account you should be logging in at: https://clients.x10hosting.com/clientarea.php If you don't remember your password, there should be an option to reset the password at the login page. If all else fails, you can email the premium support at support@x10premium.com, include as much...
  17. Anna

    Website Won't Connect To External MySQL Database

    Remote mysql connections were never meant to work on free hosting, the port is indeed blocked in firewall. As for deletion of account, please log into the account portal and request account deletion.
  18. Anna

    Why ??

    You're welcome
  19. Anna

    How Do I ??

    Answered in your other thread, so closing this one.
  20. Anna

    Why ??

    Obviously there's something in the database, since the forum works right now. If there truly wasn't anything in your database, the forums would not work. If you refer to cPanel saying it contains 0.00mb I believe that is a setting that we opted to take out to reduce the stress on the server, if...
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