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  1. Anna

    Change servername level to absolut?

    That would not be possible. All servers may from time to time have some issues due to the stress they are under with the number of users on each, next month it may be Absolut that have these issues.
  2. Anna

    Installing an SSL Certificate

    Yes, you can go for dedicated IP on monthly basis for the $1 extra per month and would be able to install the certificate that way.
  3. Anna

    Can't login to my account.

    Forum account, and portal accounts, always remain, but the actual hosting (cpanel) account would get removed if it is deemed inactive or ends up suspended for violating ToS. Once hosting account is removed the data with it is removed as well. I looked it up and your account was removed for...
  4. Anna

    Unable to access my mail account

    It does redirect because there is no site using that domain, it properly points to the server though. Webmail uses the port 2096 (which would redirect to https://level.x10hosting.com:2096/ where the ssl is installed). The non-ssl port (2095) would try to redirect to ssl port, but in doing so...
  5. Anna

    Restore sudomain?

    There's no hosting account associated with the forum account you are currently using, so it is a bit hard to help based on the details you have given. If you prefer using the forum account you currently post from please log into the portal (https://x10hosting.com/sso/login/) and go to "Get...
  6. Anna

    503 Service Unavailable error by Web Server

    Yes you can have as many subdomains as you want. You can also have as many addon and parked domains as you like, you would however need to acquire those additional domains before being able to use them. You can chose to purchase a TLD or utilize a third party free domain service. I have never...
  7. Anna

    May I have two accounts on x10Hosting (With Two Different Emails)

    Each individual is only allowed one free hosting account, see ToS in the section about server usage. However, by the use of addon domains you can host a separate site under the same account, you would need to acquire a domain from a third party though for that.
  8. Anna

    My web site header

    As for the 3d effect I'd go for a view more from front, with half sorta being left 3d and the other half right 3d if you understand what I mean. As if you look at the 3d text more or less straight on so the perspective matches the room feel of the header in large.
  9. Anna

    Trouble setting up .tk domain

    You would not be able to use the .tk DNS service, we require the name servers to be set to ours at initial config (in other words when you add it). If you are using x10 basic theme, could you please try switching to the cpanel x3 theme?
  10. Anna

    Not receiving incoming Emails on my account

    Should now be resolved, I was able to successfully send an email from my testaccount on the same server as you are on. Let me know if there's still any issues.
  11. Anna

    Change Domain

    We had that option for users before, unfortunately that caused more trouble than it did good as too many constant changes often leads to issues. We understand that the purpose of an account might change and therefore benefit a change, but you really should decide on domain upon sign up rather...
  12. Anna

    Another DNS propagation question

    Closing on request. Btw, are you using the x10basic theme? I found out on another users account that it worked perfectly fine in full cpanel x3 theme but failed in basic, but only when adding as addon domain, parked worked for both themes in that case. Might be worth trying to switch theme.
  13. Anna

    503 Service Unavailable error by Web Server

    Yes. This is a quote from one of the higher admins on another thread:
  14. Anna

    Http 500 error stuck in Limbo!

    As long as you can login to the portal, you're safe from suspension, I'll relay the issue to a higher admin to take a look
  15. Anna

    Change Domain

    The only way to have an account domain renamed is by a staff member doing it. Note that username would not be changed at all. Really you should start your own thread though to avoid the request getting lost. Did you want the change done now?
  16. Anna

    503 error

    I've seen others on the same server as you report their site works fine today, still some extent of issues on other servers by the sounds of other users though. Don't hesitate to update if you see any more issues.
  17. Anna

    Http 500 error stuck in Limbo!

    To avoid suspension the requirement is to login to the account portal at: https://x10hosting.com/sso/login/ We do not track if you login anywhere else. Where are you seeing the http 500 error?
  18. Anna

    503 Service Unavailable error by Web Server

    Great, that helps for future inquiries.
  19. Anna

    503 Service Unavailable error by Web Server

    I tried looking up what server you are on, but there's no hosting account linked with the forum account you post from. Could you please in the future use the linked account, or re-link your hosting to this forum account? If you go to portal -> Get Support -> Visit Forums you will both see the...
  20. Anna

    Parked Domain- how do i get custom in address bar?

    What you need to do is: Log in to the the admin interface of your script. Look for a setting that concerns site url. Change that to be your custom domain.
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