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Hi, FTP should now be working again, though we are still looking for ways to prevent this from happening. :) Sorry for any inconvenience. Thank you,

Hi, FTP should now be working again, though we are still looking for ways to prevent this from happening. :) Sorry for any inconvenience. Thank you,

Hi SpaM, I'm looking into this now. :) Thank you,

Hi teamomeg, Thank you for reporting this. I'm looking into this now. :) Thank you,

Great to hear :) Since this issue is resolved, I'll close this topic. If you have any further issues, please create a new topic ;)

Hi Richard, Your outgoing SMTP email server is xo3.x10hosting.com (port 25 without SSL, port 465 with SSL). Could you please confirm you have these settings correct, and also have Authentication enabled (with your email address as the username). If you're still having problems, may I ask...

Hi tao4allx, We handle appeals separately from our main support, which is sent through the Account Portal. If you have not already, please create an appeal from there, and our Abuse staff will respond soon. :) Thank you,

Hi theguerr, You should be able to recreate your account using the same email address regardless. When you attempt to login, you should see a message explaining your account is terminated, followed by an option to re-sign-up for a new account. Thank you,

Hi psychima, I believe you are referring to our Prime membership, which is $0.50 per month. If you are interested in this, you can see all the possible upgrades by choosing "Get Support" in the top right corner of cPanel, and then click "Learn More" next to Prime Upgrade. Alternatively, below...

Hi watsatx1, Sorry about that; this should now be fixed. Please could you now try relogin to cPanel and click the phpMyAdmin icon? Thank you,

What IP address are you using to connect?

Hi theprog2, Could you please verify that there are no firewalls, proxies or routers in place that could be blocking these ports? Many workplaces and schools tend to do this. Thank you,

Hi, It looks like you are using the x10Hosting Basic theme. There is currently a bug with this theme where database users do not add properly. Until this is fixed, please could you switch to the standard cPanel x3 theme using the "Switch to cPanel x3" button in the top-right corner and add a...

Hi Stepan, Sorry about that. In April, we underwent server migrations where we migrated all accounts (files, databases, etc) to a new server. It looks like, however, that your accounts' databases didn't finish restoring while we were doing this. I've now finished up restoring both your...

Hi, This is likely happening because you created your website using the cPanel x3 theme rather than the x10Hosting Basic theme originally. If you would like to manage your website, please could you try using the cPanel x3 theme (by using the "Switch to cPanel x3" button in the top right)? :)...

Hi thewsome, Thanks for following up from our conversation on Twitter :) Your IP address was in the firewall for a large amount of connections to the server. I've now removed the block and you should now be able to access the site, but please be aware that continued "attacks" will result in...

Hi, It looks like your account was set to the x10Hosting Basic theme, but your account has exceeded its disk allowance of 1GB. There is currently a bug in the x10Hosting Basic theme where it fails to load properly if your disk quota is exceeded, which is what is happening here. To solve this...

No problem :) Since this issue is resolved, I'll close this thread. If you have any further questions, please create a new topic. :)

Hi joseramo, I've now fixed this for your account; please could you try again now? Thank you,

Hi, Thanks. What URL are you logging into? Thank you,