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  1. Dead-i

    MySQLDBConnectionException

    Hi, You change it in the configuration file of whatever software you are trying to install :) Thank you,
  2. Dead-i

    Internal Server Error

    Hi, It looks like / is full on xo1. We'll get this sorted out now. :) Thank you,
  3. Dead-i

    Disable Browser Cache

    Have you tried using the HTML <meta> tags on your HTML page to stop browser caching? :) [Moved to Programming, as this is not directly hosting-related]
  4. Dead-i

    Database Error (PLEASE HELP)

    Hi, Your site appears to be loading fine for me. Are you still having these issues? If so, could you please provide a direct link to the page having problems? Thank you,
  5. Dead-i

    change to cPanel x3

    Hi, I've applied a workaround to xo3 that should fix the "Please contact support" error. Please could you try again now? We'll apply a fix soon that will stop this from cropping up. :) Thank you,
  6. Dead-i

    Deleted website

    Hi, I've applied a workaround to xo3 that should fix the "Please contact support" error. Please could you try again now? We'll apply a fix soon that will stop this from cropping up. :) Thank you,
  7. Dead-i

    Problems with WebMail

    Hi, There is no hosting account linked to your forum account. Please use your linked forum account, by going to Get Support in the top right corner of cPanel, or provide your cPanel username. Thank you,
  8. Dead-i

    Email issues

    Hi, It looks like exim had stopped working properly on xo3 after the earlier Disk Full error. I've now restarted exim. Please could you try again? :) Thank you,
  9. Dead-i

    "Access Denied" on Login

    Hi, What domain name did you sign up with? Thank you,
  10. Dead-i

    Internal Server Error 500

    Hi, Are you still having these issues? Your cPanel seems to be loading fine. Thank you,
  11. Dead-i

    image editor

    Hi, What kind of image editor are you looking to install exactly? There are lots of different types of software available in "Softaculous" in cPanel. Thank you,
  12. Dead-i

    Website Pages/Posts Error 404

    Hi, Are you still having this issue? The website you posted seems to be loading fine for me now :) Thank you,
  13. Dead-i

    Website Management Issue

    Hi, Sorry about that. Could you please try again now? Thank you,
  14. Dead-i

    Website Management Issue

    Hi, You should be able to switch to cPanel x3 by using the "Switch to cPanel x3" in the top right corner. Thank you,
  15. Dead-i

    not able to customize my site

    [Moved to the 3rd party scripts forum as this is not directly related to our hosting service]
  16. Dead-i

    Nothing showing up...

    Hi, I'm afraid this does actually appear to be a plugin. I went into your files and renamed the plugins folder, and I could see your site fine (with all your plugins gone). I've now renamed it back so you can fix this. Please go through your plugins :) Thank you,
  17. Dead-i

    cPanel 500 Internal Server Error

    Hi, Sorry about that. It looks like there were some permission issues with some of your account's files after our server migrations. This should now be fixed. :) Thank you,
  18. Dead-i

    Cant't access the file explorer

    Hi, What is the exact URL of the page you are sent to when it says "Please contact support"? Thank you,
  19. Dead-i

    Nothing showing up...

    Hi localtun, This is being caused by a WordPress plugin you have installed. You might want to check over the WordPress plugins you have installed. :) Thank you,
  20. Dead-i

    Server Name xo1 DOWN???

    Hi davenote, Are you still having problems? XO1 seems to be functioning fine for me. Thank you,
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