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  1. Anna

    Mi pagina con Virus ???

    If you please could translate your question into English you would get better help since support is done in English only at this time.
  2. Anna

    Free Hosting

    No, at this time there's no way that you can get free hosting. As Dead-i posted above most of the blocks we have in place are due to a high level of previous abuse from users signing up from those countries. In a number of cases the block is due to US law making it illegal to offer service to...
  3. Anna

    Account deletion

    I have placed your account under a suspension awaiting automatic deletion. That will occur in roughly 14 days (no less could be more), should you change your mind prior to actual termination you can just come and ask for the suspension to be lifted.
  4. Anna

    Ip blocked Please help

    cPanel login should be the exact same thing as you have for your account portal. As for resetting the cPanel login, changing password in your account panel would change it for cPanel as well as account portal and forum. Please also not that in the case of logging into view emails, you would...
  5. Anna

    Hosting Servers

    You would need a VPS at the least for that kind of thing.
  6. Anna

    Request to increase Addon Domain Limit

    Yes, any remaining time you have on Illuminated if you chose to upgrade to premium at a later point would be added as a credit balance to your account.
  7. Anna

    Request to increase Addon Domain Limit

    If you absolutely need more addon domains you'd need to look at paid upgrade. You can see the available options and what you'd get on each of them at: http://x10hosting.com/wiki/Plan_comparison Seeing as you are on an older free hosting plan, I think you currently have 3 addon domains allowed...
  8. Anna

    Not answering support tickets or emails

    This forum account you are using right now is NOT linked to any hosting service at all, the forum account you should be using is: vincent189770
  9. Anna

    Mybb plugin installation

    Moved to "Scripts, 3rd Party Apps, and Programming", you might get better help there since helping with specific scripts isn't within the scope of the support provided by x10hosting.
  10. Anna

    Where did the "Prime" forum go ?

    By looking at the subscription manager in the forums, it appears it expired 11-14-2012 ADD: Confirmed by other admin, it did actually expire in November last year despite your account portal saying otherwise.
  11. Anna

    Need help to change my domain name to registered name

    We used to allow users to set a custom domain as the main domain, this was however changed some time ago to avoid having accounts with no working domain (the co.cc failure where they ceased to exist for instance, as well as users letting their custom domains expire).
  12. Anna

    Account Deletion Request - Please delete my free hosting account

    That account is not associated with the forum account the request is posted from, please post the request from the proper forum account so we can be sure it is a legit request.
  13. Anna

    Please Delete My Account

    I have placed your account under an administrative suspension awaiting automatic termination, which will happen in roughly 14 days (no less, could be a little longer). Should you change your mind before that happens we can reinstate the account again.
  14. Anna

    Registration Pending

    Looks like your account is up and running now.
  15. Anna

    who this

    We can not solve that issue since we are NOT the same company as sent you the email about cancelling the account. I'll close this thread since there's nothing we can do about that situation, you will have to contact the company that is cancelling your account.
  16. Anna

    who this

    We're not associated with serversfree.com in any way, you'll have to contact them to get a backup. Further more we do not have any policy to delete accounts based on the number of visitors on the domain. I see that you have an account with us as well, that account is in good standing.
  17. Anna

    Account Portal Does Not Exist

    Glad to hear you managed to resolve it. I'll close up this thread then.
  18. Anna

    Curious about the x10hosting whitelist and blacklisted

    Excisting accounts will be allowed to live as long as they follow tos. Only exception to that is ifthere's a us sanction against the blacklisted country making it illegal for us to keep the account up
  19. Anna

    Cannot access C-Panel with current password

    This may be related to an issue posted in another thread, normally the password would change for both account portal and cpanel to be the same. Admins are looking into that issue if it would turn out to be related it should be sorted in a fairly quick manner I hope. You might have to logout...
  20. Anna

    warning simplexmlelement::__construct() HELP!!!

    I have notified an admin about it and he's currently looking into the issue.
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