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  1. Dead-i

    Website deleted from account??

    Yes, if your account was suspended and then suspended for a certain period of time, the files are permanently terminated. As per our Terms of Service, it is not x10Hosting's responsibility to take backups of users' sites. Thank you, and sorry for any inconvenience caused.
  2. Dead-i

    Account suspended, copyrighted file

    Hello dtatests, This was not the only reason your account was suspended. Nulled (illegal) software was found on your account, which is strictly prohibited on x10Hosting. This is a zero-tolerance suspension and you will not be unsuspended.
  3. Dead-i

    how to add custom domain

    Hello mostfunn, You'll need to set our nameservers at dot.tk: ns1.x10hosting.com -and- ns2.x10hosting.com Then you will need to add the .tk domain as a Parked or Addon domain in your cPanel. For more information, please see: http://x10hosting.com/wiki/Domain Thank you
  4. Dead-i

    Connect to FTP failed

    Hi cahngrap, Please ensure you are using your main domain (the .x10.mx one) as the FTP host and 21 as the FTP port. You should also use 'cahngrap' as your FTP username. Thank you
  5. Dead-i

    I can not open the site and CPanel on home computer

    I have already unblocked your IP address, in reply to your previous post :) Thank you
  6. Dead-i

    Cannot Access Cpanel/Site/Ftp

    Hello prizrak.0358, I have unblocked your IP address. :) If anyone else believes the firewall may have blocked their IP address, please create a separate thread. Thread closed. Thank you
  7. Dead-i

    ads on the site

    Hello bradleyx, x10Hosting will never place adverts on your site, so it must be something in your code. :) If you are using a CMS, please verify that you do not have any plugins installed that would display adverts and ensure that you are using a legitimate and up-to-date version of the...
  8. Dead-i

    Upgrade from free to Premium

    Hello albin27, To sign up for premium hosting, please go to http://x10premium.com/ On the sign up form, if you tick the option to "Transfer existing x10Hosting account", we'll move your account over for you. :) Thank you
  9. Dead-i

    PHP mail() not working

    Portion of your code: I might be wrong, but I'm pretty sure our mail server doesn't allow the spoofing of the From field. Please try remove this header and see whether it works. :) Thank you
  10. Dead-i

    ftp file transfer failure

    Hello, Could you please verify that you are using your domain as the FTP host and using your cPanel details (phagx10b) to login. Thank you
  11. Dead-i

    Moving from old hosting to x10hosting - Question about domain

    Could you please either provide us with the uni.me domain in question. Also, I would just like to add that, based on my personal experience of uni.me and not representing the views of x10Hosting, I wouldn't recommend uni.me. Once I signed up for a domain from them, and less than 2 weeks...
  12. Dead-i

    cpanel backup wizard missing- NEED HELP

    When you upload a .zip or .tar.gz archive I believe there is an option to Extract it at the top of cPanel's File Manager. So, you can upload the compressed archive, and then extract it afterwards in the cPanel File Manager. May I add however that, since you said it was a backup of your whole...
  13. Dead-i

    php developer mode on or errors set to all

    In your PHP code you could start off with an error_reporting function. This one may be suitable for you: error_reporting(E_ALL ^ E_STRICT); Alternatively, follow Skizzerz's guide on changing PHP versions back to 5.3...
  14. Dead-i

    Error on Level Server

    At what URL are you receiving this new error message? Thank you
  15. Dead-i

    getting site error

    At what URL are you getting this error?
  16. Dead-i

    Not logging me in to the front end

    Hello nikolaix, Do you have any firewalls, proxies or routers that could be blocking access to Port 2083? Many workplaces and schools do this. Alternatively, if the page is hanging at the "Initializing" page, please verify that JavaScript is definitely enabled in your web browser, and there...
  17. Dead-i

    A records

    You may need to contact your domain registrar for assistance in doing this, as this is out of x10Hosting's control. However, our nameserver info is at http://x10hosting.com/wiki/Nameservers (including IP addresses) if it helps.
  18. Dead-i

    Can't access website or control panel

    @descalzo - Good spot, just found it in Absolut :) @mcserv4, our firewall blocked your connection due to 20 failed FTP logins in just 5 minutes. I've unblocked you now, but are you having trouble getting into FTP? Thank you
  19. Dead-i

    Can't access website or control panel

    I've noticed that your account is very new, which means that chances are DNS propagation is still taking place. Due to the way DNS caching works, it can take up to 24 ( or sometimes even 48 ) hours for DNS to completely propagate throughout the internet. I'm aware that you have already done...
  20. Dead-i

    Unable to login

    Please ensure that there are no proxies, firewalls or routers that could be blocking port 2083. Many workplaces and schools do this. Thank you
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