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You're welcome :)

Yep :wink: But our firewall marks it as permanent until staff manually remove it. :) garryb, your IP address was added to the firewall due to 5 cPanel login attempts in 5 minutes. I've unblocked it now, but are you having difficulty logging into your cPanel?

Our firewall blocks the IP address permanently if it finds 5 failed login attempts in 5 minutes, until staff manually remove it. If you do get blocked, you can request staff to remove it. :)

kyrctyn, like descalzo pointed out you could just move the contents of your Mysdia folder into your public_html. Alternatively you could rename your Mysida Adopts Script folder name so it has no spaces. (e.g. 'mysdiaadopts') Thank you

Hi realign, Though I'm not official Illuminated support staff, I should advise that SSL isn't supported on x10 Illuminated since it requires a Dedicated IP, which is only available on x10Premium & x10VPS. Illuminated is supposed to "bridge the gap" between Free Hosting and x10Premium. Thank you

What is the second part of the email address you are trying to send to? (e.g. @gmail.com, @live.com) Some providers may have blocked the retrieval of mail from free hosting servers.

@hbazer - That does not apply, since his domain ends in .x10.mx, not .10.mx (typo). I'm able to resolve hatchingmagic[dot]x10[dot]mx fine.

Could you please be more specific as to what you can't access? Thank you

Your IP was added to the firewall due to 5 cPanel login attempt failure in just 5 minutes. Are you experiencing issues logging into your cPanel? I've unblocked your IP.

Hi luck31, We made a change to the firewall yesterday - are you able to access your site now? I'm not seeing you're IP address in the firewall :) Thanks

You're welcome :)

Hi jimv8673, There was an issue with Level where a certain partition was full - could you try again now? Thank you

Hi barnswal, Is everything working OK now? Our firewall blocks IP addresses that attempt to login to cPanel 5 times within 5 minutes. Thank you

@hbazer - That isn't necessary. @usjoseyoga53 - You should be able to use your new .tk domain as the FTP host name. You need to use your cPanel username and password as the FTP user/pass. :)

@jimv8673 - Please keep responses related to your own issue in your own thread.

@jimv8673 - Keep responses regarding your own issue in your own thread please. :)

I've unblocked your IP :) Our firewall had blocked it for "5 failed cPanel login attempts in 300 seconds" -- are you experiencing issues remembering your details?

@luck31 - Please could you PM me your personal IP address. :) ------------------------------------------------------------------------------------------------ @jimv8673 We do care - the firewalls are only in place to stop users' accounts being compromised. The firewall detects a large amount...

Please could you PM me your personal IP address. If you're not sure, click here. :)

@jimv8673 - I've got your PM :wink: I'm not seeing an account attached to jimv8673 - what is your cPanel username? No he hasn't. @netwebx1 - EDIT: I've noticed you made a new topic on the issue, please refer to that for a response.