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  1. Anna

    I can tell the domain locked in a suspended account be opened?

    Since your account was suspended for violating the TOS, no we will not be able to unlock that domain. It will be unlocked automatically once the account gets terminated, which will be in no less then 14 days from the day the suspension was placed - but it can be much longer as well as it is not...
  2. Anna

    help on default website problem

    Hello, I see your site just fine, please try clearing your browser cache if you still don't see it correctly.
  3. Anna

    Default web site page (?)

    Your site loads up just fine for me. Try clearing your browser cache.
  4. Anna

    please deleted this account matar.x10.mx

    please confirm that you have taken all backups you need from this one before we terminated it.
  5. Anna

    why this website not works in China?

    they are on different servers, thus have different IP's It is possible only some servers are actually blocked.
  6. Anna

    why this website not works in China?

    That'd be a question to ask your ISP, as we have no control over what they do.
  7. Anna

    account suspended?

    Right, so the vBulletin might be legal, but the scripts found at public_html/tamiltribes.com/ / is most definitely nulled. The account will remain suspended until terminated.
  8. Anna

    Please remove my addon domain from my account

    You were suspended because a shell script was found in your account. The files in your account is your responsibility, no one else should have been given access to the account. The suspension is permanent, which means nothing will be done to the account, and eventually it will be removed from...
  9. Anna

    why this website not works in China?

    believe I read someone saying that at least one of our servers may have been blocked in what they referred to as the great firewall. There's not much we can do about it if that is the case. It could also simply be a temporary problem due to server load being above normal. And for the record...
  10. Anna

    Request to change my Cpanel password

    To login to the account panel (the link in previous post), use the same user name and password combination as you do here for the forum.
  11. Anna

    Account problem

    Gonna escalate this one, looks like I'm gonna have to get a hold of one of the admins in charge of the account panel and backend for that. I definitely see an account by the name of jcrook on chopin, but our backend system that links the server information with the account panel does not...
  12. Anna

    Suspensions

    HIgh resource usage suspension means that a script you have in your account use to much of the server resources. This would be triggered by someone viewing your site, rather then you logging into the account. In this particular case the script took long enough loading to trigger the max cpu...
  13. Anna

    recreate account....

    That's not necessary. Could you try re-adding it now?
  14. Anna

    Account problem

    What should be the user name for your hosting? I do not see one linked with your current forum account, oddly enough it does still list the base details for one, just no account specific details. Might be the account is currently under creation, as it looks like you recently signed up.
  15. Anna

    hello all

    Hello and welcome.
  16. Anna

    Please delete my account

    Since your account is currently suspended, no. We do not expedite termination of such account. It will remain in a suspended state until the system see fit to remove it, which will be no less then 14 days from suspension date, but could me much longer as well as it is a low priority task.
  17. Anna

    help with the 3 steps in the x10hosting link

    Sorry, I missed that reply to the post. You can PM me by clicking this link: http://x10hosting.com/forums/private.php?do=newpm&u=20998 Anyways, I did a look up on your e-mail, and it seem you never confirmed the e-mail address, when you completed the sign up you should have gotten an e-mail...
  18. Anna

    cant access wordpress admin area

    seem you have two sets of the files, one in public_html, and one in public_html/wpa Seem it is the one in wpa that is funcitonal, which means the address for admin would be http://flightsim.x10.mx/wpa/wp-admin (which does seem to work properly)
  19. Anna

    Internal Server Error on chopin

    It was a file perms problem, I sorted that. In general files need to be 644 and folders 755
  20. Anna

    Website DOWN

    depends on why it fails, but it may sort the problem... db looks like it is there, I tried recreating the db user (often sorts the issue), I tripple checked the backend, and that seem fine (and since we dont have a ton threads complaining about mysql that is reasonable). However, I do have...
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