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Hello, I have restored your files from our backup. Please check if everything looks to be in order.

Should not do that anymore. The problem was an .htaccess that were not properly removed, the reason you could not sort that faulty redirect was that the .htaccess file was set to be owned by the root user.

I have sorted so your order is accepted. It was marked as slightly risk since you used hotmail, a free e-mail provider.

That error is because your account panel is not yet up to date on where your account is located. The domain would still be properly parked in cPanel. It does show the same content as your main domain does.

the three year deal is $3.95 a month, if you chose to pay monthly it is $6.95 a month, so there is already a discount calculated for signing up for a longer period.

There is no promotional code, just chose the package that says "Sign for 3 years" from the sign-up at http://x10premium.com/buynow.php to get the 3 year deal ($3.95 a month).

That domain is not used by us, and as far as I know it never was, it is associated with one of our users right now. The address that we used to run the forums under (forums.x10hosting.com) is redirected properly to the correct address. I understand the confusion, but as it is right now...

Account needs to be restored. I have started the restore for your account, it should be available in a couple hours. You might need to update the password once the account is available (you'll know as you can access the site then), as it is a known issue that passwords does not work properly...

You should be able to add that domain now.

See PM.

Those should now work.

Answer has been given, closing thread.

Hello, Are there any further issues regarding this or can we close the thread and mark it as resolved?

Hello, I'm showing that your account has all files present in public_html, so it should work. Although since your domain does point elsewhere it is hard to check for any issues that could be with the account. There are 3 databases present, none of them has a user attached, so re-creating the...

Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...

Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...

Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...

Closing this as it is not a support request. Ps. if the database does not exist, you can always ask us to see if we can dig up a backup, often we can.

Hello, I have started the restore for your account, it should be available in a couple hours. You might need to update the password, as it is a known issue that passwords does not work properly after migrations. I'll close this ticket, you can re-open it by clicking "Administrative" if the...

Hello, Your database connection problem has been taken care off (recreating the database user sorted that). As for login issues, please try reseting the password through the account panel, it has been a common problem with the migrations that passwords has been messed up.