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  1. Anna

    Hello! :)

    Welcome :) Remember there's no such thing as a silly question, just silly answers :D
  2. Anna

    x10 Blog

    The blog was never officially used, it was a test of ways to provide information. Tumblr is what the decision landed on, one of the reasons being it is not dependent of our systems, so if something does fail we can still inform the users.
  3. Anna

    Help regarding main domain...

    note that if you after the year want to change back to the original domain, that does require that no one else has taken it by then. A better option might be to park your premium domain, which allow both domains to work the same all the time.
  4. Anna

    Is There an ETA for Email Fix Yet?

    The mail server may be bouncing up and down a bit, depending on load on the server, which means that e-mail sent when it is answering should be there once migrations are done. However if it is not responding the sender would get a bounce message. If the server is not online to accept mail the...
  5. Anna

    Question Marks?

    Hello, I did check up on the little I can when it comes to premium accounts. It does seem that the domain points to the correct place, which is a good start, but doesn't help much in this case. Does look like some issue with site builder though, which unfortunately I can not access to do...
  6. Anna

    Is the server down?

    Hello, This might be of some interest to you: http://x10hosting.com/forums/news-announcements/115601-updates-upgrades-etc.html All servers are being migrated to a new location, which does cause some downtime for the servers due to stress.
  7. Anna

    STILL Can't access site builder

    Hello, Unfortunately it is rather unlikely this will be addressed until all migrations is completed. The admins are rather busy with that process right now. It is also possible that, at least, part of the problem is caused by the migrations.
  8. Anna

    Is there a way to enter command line mode?

    no, but you need to submit a ticket in the clients area to have it enabled for your account, it is off by default.
  9. Anna

    Is there a way to enter command line mode?

    With free hosting, no you will not be able to run command line. That would require ssh access which is only available on premium packages or VPS packages
  10. Anna

    Hosting Account Signup Failure (Error Code D725D536)

    Hello, That error translates into: "User passwords cannot contain the user name supplied for the account." Please change the password and try again. Note that if you are logged into account panel with your current forum name, which you must be in order to link it with your hosting account...
  11. Anna

    Is There an ETA for Email Fix Yet?

    I don't have an ETA either, but I'm rather sure it will not be reinstated until after all migration is done, which should be around mid next week.
  12. Anna

    failed to connect

    Hello, Yes that would be the likely cause. During the process there's been a few ups and downs in the service.
  13. Anna

    Domain url forward(nameservers)

    To avoid conflicts you need to replace the current name servers with ours, having both their and ours may cause an issue if they do not hold exactly the same information about the domain and its subdomains, if any. Once that part is correct, go to cPanel - Add on domains. All done, just need to...
  14. Anna

    Request to change hosting ID

    Hosting user names are not changed, the only way to get that changed is terminate the current account and then you'll need to sign up for a new one.
  15. Anna

    x10 Web-site BLOCKED

    Hello, x10Hosting is not a dangerous place, however our free hosting is sometimes abused. I will look into finding the original source and suspending the account.
  16. Anna

    Suspension

    Hello, I have unsuspended the account for you, unfortunately I can not currently look up the reasons behind your high resource usage.
  17. Anna

    about the account

    Hello, I'm the one that suspended the account, and although you may have been hacked which caused it to be marked as having malware on it. In order to protect x10Hosting as a whole and the other users of the service I had no choice but to suspend it. Your account will be looked into further...
  18. Anna

    I have lost all my modifications !!!!!!!!!!!!

    :) great, since it is sorted I'll close this thread.
  19. Anna

    I have lost all my modifications !!!!!!!!!!!!

    :) yes, that is usually faster. Not all that work free hosting support have access to the paid servers.
  20. Anna

    I have lost all my modifications !!!!!!!!!!!!

    I have replied the ticket.
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