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if you have the domain as your main domain, you can not add it in cpanel and there's no need to. At your registrar you need to configure the domain to point to our servers, the recommended method would be setting it to use our name servers: ns1.x10hosting.com and ns2.x10hosting.com If that is...

To avoid being suspended for inactivity it is a requirement that you login here at the forums at least ones every 31 days, posting is optional. Logging into account panel and/or cPanel does not count in this regard. If you requested unsuspension and did not login here prior to, or directly...

ones you have signed up for, and activated, a premium account you can simply request it to be transfered. To do so you simply create a ticket through the clients area you as a premium customer have access to (paid support). Just remember to include details of your current cPanel name and...

it says up to 2.5GB, which means you can get that space, but not necessarily that it is the default option. Right now you can get that in one of the ad-enhanced packages, which however will be unavailable soon due to changes in the basic package. Starting June 1st space and bandwidth will be...

Remember that only logging into the forums will count in regards of keeping your hosting account active. Logging into cPanel and/or account panel does not count in this case.

We don't ever delete forum accounts.

Hello, You will need to login to your account control panel (https://x10hosting.com/control) and unsuspend yourself, simply logging into the forum does not get you unsuspended. Use the same login details as here at the forums. Under hosting you can view, and resolve, the suspension. For...

this forum account is not linked to a hosting account, so it will not be able to affect suspensions at all. what is your cPanel (hosting) user name?

only place threads get closed is in support sections, in all other sections they are normally kept open, unless there's special circumstances that calls for closing it.

You do realize that the thread was rather old, last reply on it prior to yours was August last year? In general bumping old threads is considered a bad thing.

what's the error you are getting?

I have heard that some ISPs might be blocking smtp port for other domains but their, meaning you can only send e-mails through your ISP's mail server with an e-mail client such as outlook. Not sure if this is the cause for not being able to send e-mails using our mail servers or not though...

I get your site just fine. Changes to dns, such as parking a domain and pointing it to a new server can take as much as 72 hours to become fully functional (propagation time) all over the world. On a side note: remember that the support languages are English, Spanish or French (noticed your...

Login at https://x10hosting.com/control/login.php using the same username / password as you do here at the forums. You will then be able to see information about your hosting account.

Just make a post in the thread requesting it to be closed and eventually a mod will see it and close the thread.

gonna escalate as it can't be handled by community, and unfortunately I can not from where I am right now either. You should be able to see the ticket in your account panel.

Note that changing back to an x10hosting subdomain is also a change to dns that may take up to 48 hours to fully propagate. Your site at address: http://denisebertrand.x10hosting.com/ loaded quickly for me, showing a Joomla under construction page. Denisebertrand should not work with...

make sure you do not have an active redirect in cPanel, or at your registrar. Also some scripts have a setting for domain, which you in that case need to properly configure to the parked domain. WordPress or instance have that, and always redirects to the domain entered in settings when you...

Your account has now been upgraded.

This is from the log, one process using 86% of one CPU, there's more entries like this one in the log file as well.