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  1. Anna

    Hello, Unfortunately, no I do not have access to do that as it is right now. I have spoken to...

    Hello, Unfortunately, no I do not have access to do that as it is right now. I have spoken to Corey about it, but it was as I suspected Bryons department.
  2. Anna

    Link my forum account to my hosting account

    Hello, After the forum was upgraded some of the options previously available to AMs have gone missing. To sort this we now need to get a hold of an admin, Bryon or possibly Corey should be able to sort it. Currently they might be a bit busy with all the work that is going on in the background...
  3. Anna

    Violation of x10hosting's terms of service?

    I don't know the name of the script, but it did clearly show as nulled, and was installed into the folder vision.
  4. Anna

    Old Account Suspended - Created New Account

    Hello, Your user name for the old account is lee77 I don't have access to check password as that is stored encrypted. I can however change it for you if needed.
  5. Anna

    What's wrong with my account?

    The icon just below the title relates to reputation. You might not have been given any rep yet which would explain the gray icon, those with green have positive rep.
  6. Anna

    error updating main domain

    Hello, I have changed your main domain to ltorres.net Might take a few for it to show up as changed in your account panel.
  7. Anna

    SQL Databases Gone!

    I don't have access to updating that, but I did mention to Corey that there was a few reports of mysql being down, he never confirmed, nor denied, that it would be related to the upgrades. But mySQL is definitely not accessible from Stoli right now, which he has been alerted to.
  8. Anna

    Changed account password, I think this broke CPanel and FTP passwords

    Seem likely to be due to the upgrades, the password simply didn't stick on cPanel. Clearing finished actions would not affect how they were carried out. Try logging into your account panel with your forum account and request a password change again.
  9. Anna

    Web Hosting Account

    Hello, Did you already create the hosting account? If not it should work to login at the account panel (https://x10hosting.com/control/login.php) with your current forum account now and start the process from there. If you already did create a hosting account, I can not currently link it with...
  10. Anna

    My hosting is suspended

    Hello, What is your cPanel name and site address?
  11. Anna

    MySQL databases cleared and not allowing to add

    Don't panic, the databases are safe although the connection to database server currently fail, which means cPanel can't see that you have them. This is likely a result of the high load on the hardware due to work being done.
  12. Anna

    SQL Databases Gone!

    Don't panic, the databases are safe although the connection to database server currently fail, which means cPanel can't see that you have them. This is likely a result of the high load on the hardware due to work being done.
  13. Anna

    My DB has gone... mySQL is totally lost. Do you'll restore the dbs? or i gotta loose

    Re: My DB has gone... mySQL is totally lost. Do you'll restore the dbs? or i gotta lo Don't panic, the databases are safe although the connection to database server currently fail, which means cPanel can't see that you have them. This is likely a result of the high load on the hardware due to...
  14. Anna

    Unable to add addon domain

    Hello, Can you try adding it now? I have removed the last bits that had remained on name server about the domain.
  15. Anna

    Database connection

    It is related to the work being done, once it does settle databases will be back.
  16. Anna

    cPanel

    you can access cPanel at yourdomain.com:2082 where you switch yourdomain.com for the address you use to reach your site.
  17. Anna

    Stoli server Down again

    Hello, Databases will be intact, likely scenario is that they are safely stored on our remote sql server, but cPanel fails to connect and hence don't see them. Under all circumstances there's backups as databases are backed up daily.
  18. Anna

    Stoli server Down again

    Unfortunately that is a side effect of the work being done, as per announced at status.x10hosting.com new hardware is being sorted and data moved on to the new servers, load is higher then usual. I don't have a firm eta, as there's no really good way of estimating transfer times, there's quiet...
  19. Anna

    Stoli server Down again

    Hello, Stoli should not be down right now, and everything looks good when I check the server. What address do you have an issue with?
  20. Anna

    Domain down

    Hello, Your site loads fine for me. If you still have an issue try clearing browser cache.
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