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  1. Anna

    unable to log in

    A link to a pending hosting account just came up for your forum account, so I suppose creation is just a bit slower then usual. Have you been able to confirm your e-mail address?
  2. Anna

    I keep getting suspended for not logging in for 3 to 1 day!

    You need to login to the forums at least once every 31 days. However the forum account you are currently using does not have a linked hosting account. Do you have more then one forum account? If that is the case you might be logging in with the wrong one. What is the cPanel name for the...
  3. Anna

    unable to log in

    If you have been inactive for a prolonged period of time, meaning you did not login here at the forums for 31 days your account would have been suspended. If no request for unsuspension were made with 10 days after suspension the account would have been automatically terminated. That said, the...
  4. Anna

    my new forum has a pshing virus

    yes, it just means that there at some point were a phishing site hosted on a .exofire.net subdomain, which I can assure you were dealt with promptly, but as it seems not fast enough to prevent it to be picked up by Norton.
  5. Anna

    Suspended

    Due to the nature of the offense, your account is permanently suspended under our zero tolerance policy.
  6. Anna

    which wordpress plugins cause high system resource suspension?

    guess it depends on how the random post works, if it just queries your database for a random post, given some conditions is filled, I don't see why that would cause any higher resource usage then displaying the posts normally. At first glance none of the listed ones does seem to be the cause.
  7. Anna

    Account keeps getting suspended

    Your account would not be at immediate risk of termination just because of high resource usage suspension, unless you fail to request unsuspension in due time if suspended or refuse to make an effort to solving the issue.
  8. Anna

    My mysql..

    Paid support is accessed through clients area that you should have access to as a paying customer.
  9. Anna

    im retarded

    Glad that you found a working backup. Does this mean I should close the tickets so admins doesn't apply a backup at a later point?
  10. Anna

    Account keeps getting suspended

    Without checking the log, I'd say that execution time could very well have been the cause, or at least part of it. The suspension might have been triggered due to the your site demanding too much cpu time, especially if you had more then one run with the script or had other things that had...
  11. Anna

    public_html

    Does look to me as your public_html folder is where it should be, though your homepage is giving an error about a missing file. It appears as you never got the updated diskspace, which I have now taken care of.
  12. Anna

    Hosting Account Deleted???

    Yes, found a note about that account being terminated earlier this month. You'll have to sign up for a new account, if you run into any problems post back and someone can escalate this to a ticket as it will most likely require a staff member in that case.
  13. Anna

    My Appearence In x10Hosting

    welcome to x10Hosting :)
  14. Anna

    Error Establishing Database Connection

    check your config file, the host should be 'localhost' while it previously may have worked with mysql-servername.x10hosting.com as well.
  15. Anna

    what to do?

    If you opened it yesterday then it seem reasonable to think that there was some error during sign up, I can not find any account by that name in the system. Please try signing up again.
  16. Anna

    Erroneous Account Suspension?

    could be something that temporarily caused execution time to exceed the normal (at least I assume that is why cpu time got over the limit)
  17. Anna

    CPanel - Page not found

    it is rather common that the port is blocked in workplaces or schools. http://socal.x10hosting.com:2082 or http://cpanel.socal.x10hosting.com might work for you (the later has been reported as working even where the port is blocked)
  18. Anna

    cPanel Trial ending?...

    Don't worry about that message, server admins will deal with it in due time. Probably just hasn't gotten to that yet since the upgrade is so recent and there were some issues that required more immediate attention.
  19. Anna

    CPanel - Page not found

    That address loads the cPanel login page fine for me, probably a temporary issue.
  20. Anna

    Domain change?

    Note that changes to the dns system can take up to 48 hours to fully propagate. However in your case it does appear as the changes didn't fully go through to the backend of the system, a manual sync turned it back to the old one. Could you please try changing again? Note that if you have any...
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