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  1. Anna

    account suspended because Unsupported language

    Your account has been unsuspended and should be fully unlocked shortly.
  2. Anna

    Old Forum User linked to new one / merged?

    case closed, closing thread.
  3. Anna

    Old Forum User linked to new one / merged?

    If I understand it correctly, you want your new hosting account (delta110) to be linked with your old forum account (dito7967). Is this correct?
  4. Anna

    Unable to access hosting

    This is also taken from the TOS you agreed to on sign-up:
  5. Anna

    URGENT - NO SITE on my suspention report

    "No site" is not the same as being inactive. It means that upon loading your main domain there was only a directory listing or, which applies in your case, the default index.html page is still there, instead of a proper site. If you have your site in a sub folder (sub domain) I recommend that...
  6. Anna

    Unable to access hosting

    I checked the logs, and the account were terminated on November 5th after being suspended for more then 10 days. Data is not retrievable if an account was terminated.
  7. Anna

    Unable to access hosting

    mindabsence can't be the cPanel (hosting) account name, as that is limited to 8 chars. By the look of things it might have been deleted due to inactivity as there's no hosting account associated with your forum account at this time. Paid accounts are always better security, as they do have...
  8. Anna

    how to lift suspension

    There doesn't seem to be a hosting account associated with your forum account at this time. If you were inactive for a longer period it might be terminated. To find out for sure we need your cPanel name.
  9. Anna

    Sorry for using other language

    I have unsuspended your account. Please make a full and accurate translation available as soon as possible. Note that after December 1st automated on the fly translation services such as, but not limited to, Google translate are no longer allowed.
  10. Anna

    Phishing site uploaded on hosting account

    Suspensions for phishing are permanent. If you feel the suspension is in error you have the right to dispute it, in which case the thread needs to be escalated into a ticket for an higher ranked admin to review.
  11. Anna

    Site suspension

    I have unsuspended your account and it should be fully unlocked shortly. Please upload a proper site as soon as possible.
  12. Anna

    PhpBB display problem

    Looks as an issue with css. Start with checking that the .css file is actually where it's supposed to be. If you do a view source you will find the information about where your install looks for the .css file. Sometimes it is just a temporary thing and reloading the page helps (if on firefox...
  13. Anna

    Please delete my account

    I have placed your account for terminated and it will be deleted shortly. Thank you for using x10hosting.
  14. Anna

    How do i become unsuspended

    I checked our logs and your account were terminated on October 20th after being in a suspended state for more then 10 days. Files are not recoverable for terminated accounts. If you wish you can sign up for a new account.
  15. Anna

    mysql backup

    No, we don't offer that service. Although since you were only suspended for unsupported language I have unsuspended your account. To keep your account in an active state you need to provide a full and accurate translation that at all times is easy to access on your account. Note that starting...
  16. Anna

    Suspension...

    You need to login here at the forums to mark you account as being active. You are required to login to the forum at a minimum once every 31 days, meaning the inactivity script will check if your last login date is less then 31 days ago. Logging into cPanel or Account Panel does not mark your...
  17. Anna

    reset help revisited

    What do you mean by it did not flow into cPanel? Please try and explain that further.
  18. Anna

    My account is suspended!

    case closed, closing thread.
  19. Anna

    E-mail do not reach my webmail box

    in the account you send the mail from, are you getting any errors?
  20. Anna

    Mysql nightmare

    answered over irc. closing.
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