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  1. Anna

    Account is Suspended ???

    You are suspended for using an unsupported language. Starting December 1st this will be part of the zero tolerance policy, but for now you can be unsuspended IF you promise to provide an easy accessible full translation of your site in one of the following language: English, Spanish or French...
  2. Anna

    Account Suspended.

    You do say that it is nulled, which means it's in violation right there. What you should have done when the beta expired was upgrade to a full license. Due to the nature of this offense the suspension will stand.
  3. Anna

    Account is Suspended ???

    That cPanel name is linked to the forum name saobang1634. All support requests regarding that cPanel account need to originate from that forum account.
  4. Anna

    Addon Domains

    Can you try now? The domain entry had been made in our name servers, despite the fact adding it in cPanel didn't fully work.
  5. Anna

    suspended for overuse of cpu resources

    This has been dealt with over irc, closing thread.
  6. Anna

    Nameservers?

    the name servers are: ns1.x10hosting.com and ns2.x10hosting.com
  7. Anna

    Ticket: 0C831BEC22CE

    I've found a couple things. The first being the fact that your main domain throws a denied message, which would be why your account were suspended in the first place. Since I have access to checking your account on file level, I could see that the cause is a deny rule in .htaccess, please remove...
  8. Anna

    @sofik85 No, as far as I know no admin talks/understand russian. All support request are handled...

    @sofik85 No, as far as I know no admin talks/understand russian. All support request are handled in English or Spanish.
  9. Anna

    Ticket: 0C831BEC22CE

    You're not suspended for inactivity. You were suspended because your website couldn't be reviewed. If you have a login form on your front page, and your entire site is password protected, you need to provide staff with login details for review purposes, to be available at all times. I will...
  10. Anna

    @sofik85 Submit a support request at http://forums.x10hosting.com/support.php

    @sofik85 Submit a support request at http://forums.x10hosting.com/support.php
  11. Anna

    Addon Domain Trouble

    If you recently configured the domain, it might be a case of dns propagation, which would explain why it works for some and not for others. It's simply that some dns servers are not updated with the information about the www sub domain. Changes to dns, such as setting new name servers, can take...
  12. Anna

    Could you help me to check the reason of last two auto-suspensions?

    I've sent you a reply in PM.
  13. Anna

    Addon Domains

    what is the domain you are trying to add?
  14. Anna

    Suspended for no site

    I have now unsuspended you.
  15. Anna

    Please help me

    you're welcome. Post back if you run into any more issues.
  16. Anna

    Please help me

    I have changed the e-mail address on record for your account. You'll need to login to the account panel (http://x10hosting.com/panel.php) and request the confirmation e-mail to be resent.
  17. Anna

    ASP.NET Site - VBNC_CRASH

    I'm not familiar with asp/asp.net but I do know our servers support that through the mono project, our servers are liunx based. This could cause some issues as not all things may be supported. Also it might be a result of version mismatch, on your local setup you might have a newer version then...
  18. Anna

    Logging into my site

    I can see the login page for cPanel on both your main domain using port 2082 (like this: mysite.x10hosting.com:2082), and on http://stoli.x10hosting.com:2082/ It may be the port is blocked, commonly done in school/work places. You could try http://cpanel.mysite.x10hosting.com (of course...
  19. Anna

    Proposal

    I think what vigge_sWe is actually saying no to is sponsoring the user with a VPS, and not saying it can't be done on a VPS.
  20. Anna

    Suspended due to high useage of system resource

    Closing this thread. I have already replied to your ticket kaniam.
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