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  1. Anna

    can't sign up

    Re: Error ERRF47025 When Confirming Account It doesn't seem as you have linked the hosting account to this forum account during sign-up. what cPanel name did you sign up with? One more thing, you should start your own support thread and not post your issues in someone else's (it stands a...
  2. Anna

    Error ERRF47025 When Confirming Account

    It does appear as you have a pending account. If you send me an e-mail at anna@x10hosting.com from the e-mail you used to sign up with I'll manually verify your account. Please include your cPanel name and preferably a link to this thread (makes it easier for me to find your account)
  3. Anna

    pending unknown for 24hrs

    Hello There's currently a higher load then usual which leads the creation time to exceed the normal. There's been reports of 24-36 hours before they are actually created. Under normal conditions it would have been within 12 hours.
  4. Anna

    New Account - Need help

    cPanel and Account Panel are actually two different things. To get to cPanel use this url: http://brv.x10hosting.com:2082 (this is where you login with ibme
  5. Anna

    New Account - Need help

    Hello Yes does seem as there's been a couple welcome mails missing, been told the same by someone else as well. Maybe it's just a bit behind schedule on the mail side or maybe there's something going on, I will have to ask a server tech to check that part. You should find the file manager in...
  6. Anna

    About the login once every 2 week regulation.

    You need to go to your account panel and click unsuspend, it doesn't automatically get unsuspended when you log in to the forums. Once that is done it usually clears within a few hours. Edit: looks like your account is unsuspended now.
  7. Anna

    Guess Who Posts Next

    wrong... I guess someone that's been a member more then 6 months.
  8. Anna

    Hosting Account seems to be deleted

    In order to figure out what has happened we'd need your cPanel nick. When did you last use your account? Seeing that the last noted visit you did to the forums were on August 29 I'm inclined to guess that it has been terminated due to inactivity.
  9. Anna

    unable to host the website

    Hello Looks to me as it is working. Changes to dns, such as setting new name servers can take up to 72 hours to propagate. Flushing your dns cache might speed it up. Here's a little information on how for various OS: http://kb.x10hosting.com/questions.php?questionid=16
  10. Anna

    Accoount not working..

    Hello It is not really the normal state, though during times of high load it can take up to 36 hours. I heard there is a bit of a pile up in the creation queue at the moment though so it's likely your account is somewhere in that queue.
  11. Anna

    Newbie cant find File Manager in C.Panel....

    Hello First of what you see is probably the account panel (x10hosting.com/panel.php) and not cPanel. Your actual hosting account is not yet active by the look of things. It can take up 36 hours before an account is active, depending on how high the load is, though the normal state would be...
  12. Anna

    What space do i get?

    The ad-free plan, which is what you get when signing up is 500mb. To get bigger space, you need to place ads and request upgrade to an ad-enhanced plan. Ad-enhanced advanced is on 1 gb, and ad-enhanced corporate is at 2.5 gb
  13. Anna

    Hosting Account is not created

    ok, some things have changed then I guess, when I signed up for a test account a while back I did get a copy in the notification inbox. Anyways, if you have any questions about your hosting account feel free to ask.
  14. Anna

    What is x10Rewards?

    since you now got 5 posts, you should now be in the group that has them enabled. User groups are explained here: http://forums.x10hosting.com/news-announcements/101463-user-groups.html To transfer them to another user you go to your User CP, far to the bottom in the left menu you got a section...
  15. Anna

    What is x10Rewards?

    credits are mainly earned by posting. Credits can be used as a method of payment between users, for instance it can be used to pay someone to put a link to your site on theirs, or for making a logo. The paypal payout is actually getting real money from them, through pay pal. The items you...
  16. Anna

    Hosting Account is not created

    Looks like your account is now up and operational. If you didn't receive the welcome mail there should be a copy in "Notification Inbox" in your account panel.
  17. Anna

    Hosting Account is not created

    It's an automated process, during times of high load it can take 24 hours (or even more) for an account to be fully created. Did you confirm your e-mail address?
  18. Anna

    suspension

    it may take a little time for the system to unlock your account, unsuspension requests are queued like most other requests.
  19. Anna

    suspension

    unsuspension requests are done from your account panel (http://x10hosting.com/panel.php), to log in there use the same details as you do for the forum. I have unsuspended your account, be sure to check your scripts.
  20. Anna

    sorry

    I have unsuspended your account, please sort your cron settings as soon as possible so there's at least 5 minutes between each run of a cron command.
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