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  1. Anna

    all my files are gone

    If you at this point have files missing, please do submit a ticket, if you haven't already, and we can restore them for you. If possible, provide information on what files(s) are missing, or if you need a full restore of public_html (or anything else).
  2. Anna

    Latest Update - News Response

    Yes, feel free to submit a ticket if you are missing any files at this point. I do believe Corey said so in his last update for the first topic regarding the account move. If possible, state what files/folders are missing and we can restore those only.
  3. Anna

    Latest Update - News Response

    For the free accounts, the support is available at http://support.x10hosting.com You don't need to register for a support ticket, login using the same user name and password as you do for this forum.
  4. Anna

    I can't update my site?

    Your server is cossacks, and no that one is not completed. Until it states in the thread I linked in the previous post that cossacks is 100% done on its third run there's work left to be done. Corey makes no promise on an ETA as all accounts differ, but once the first pass is completed the...
  5. Anna

    Copy paste HTML code?

    your server is among those being worked on, it will get sorted as soon as possible, more information here: http://forums.x10hosting.com/news-announcements/98132-update.html
  6. Anna

    Copy paste HTML code?

    1. You can upload the files you have created using dreamweaver through ftp. Your main domain is the ftp address, and your cpanel credentials are your login details. Last time I used Dreamweaver it had a built in ftp client, that one should do the trick for you. You can then click and drag the...
  7. Anna

    Half my site is gone!

    This would be related to this: http://forums.x10hosting.com/news-announcements/98132-update.html Once your server have completed its third pass everything should be back in order, if not please submit a ticket with information about what is wrong
  8. Anna

    Review a Site For My Client

    It looks nice, though one small detail that hit me, the favicon is piece of puzzle, dunno if that is what you use for your site and it's just moved along. You should try and make that into a chip instead, so it relates to the content. There's something about the background for the header that...
  9. Anna

    I can't update my site?

    Yes the reason for files not updating is the move, your cpanel may have been connected to the new server so you are actually making changes to files on that, while the address still points to the old one, or the other way around. you can find information about the progress here...
  10. Anna

    Update

    Your account may still be on the old Lotus server, so when yours is moved you should also experience a boost in performance. Also remember that copying and transferring all accounts produces extra stress for the servers during the process witch may cause them to be slower then usual, or even...
  11. Anna

    im back

    welcome back :)
  12. Anna

    Update

    Yes, things will get better. The accounts on Lotus (the same type of work is being performed on 3 other servers as well) are being moved to a new, better server. During this the load on the servers involved is a lot higher then normal, that will unfortunately cause problems for users, such as...
  13. Anna

    File uploading

    The original problem was likely caused by the moving of the accounts and would have resolved by it self when your server was fully processed. Until the servers are fully processed there may occur other temporary issues as well, such as cpanel showing one server and browser displaying the other.
  14. Anna

    File uploading

    You're quiet wrong here, if he has the domain parked or as an addon or even as main domain, it will show the same IP as his x10hosting sub domain have, they should be pointing to the same server if everything is set up right. Parked domain works the way you want it, you have to go to your...
  15. Anna

    PLS. HELP ME to My Directory

    I see that you are on Absolut server, that one is currently undergoing maintenance, all accounts are getting moved to a new server. You can read more in this thread: http://forums.x10hosting.com/news-announcements/98132-update.html Absolut is about to go in for it's third pass, when that is...
  16. Anna

    Update

    yes that is most likely the cause of that issue, the new server has a new IP and it takes a little while for the DNS records to get updated all over. Give it a few hours. flushing your dns and forcing your browser to lookup the address might also help. to flush dns on windows: start->run...
  17. Anna

    Update

    yes, some of you might notice that you have ended up with a new server name, the new ones are bigger and better so 4 servers will become two.
  18. Anna

    URGENT: Most of my files deleted/gone!

    Yes, it should all be back in order when all work on the servers is completed.
  19. Anna

    New ;)

    hello and welcome to x10 hosting :)
  20. Anna

    Update

    You are not the only one having that kind of issues, everything should be there in your account when the move is completed for your server.
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