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  1. Anna

    Can't download files into my website

    This issue has been solved. The reason for it was the entire partition on the server was full, something that can happen when users decide to abuse the service (using it as file storage rather then for a webspace) but another thing that definitely contributes to space becoming an issue from...
  2. Anna

    change my domain...

    The domain has been changed as replied in your other thread.
  3. Anna

    urgent!! can't create account

    With Nepal currently being blocked, there's unfortunately no way for you to get a new account, the block can not be bypassed.
  4. Anna

    no new registration?

    Nepal is currently blocked from signing up, it may or may not change in the future, but there's no guarantees of that. As long as you follow, your account should be good to go, but your friends will not be getting an account at this time. I have changed your domain, don't forget to update any...
  5. Anna

    can't create account

    Unfortunately there is no way to bypass the country block. The block is there because historically we've seen a majority of the signups from there being with the intent to abuse the service, so we had to block nepal (among with many other countries) in order to be able to provide free hosting...
  6. Anna

    Error 521 Ray ID: ceeb3f7578f0436 Web server is down

    Am I to understand you are actually trying to login? Do you get any errors, if so what are they? Loading our mainsite works fine from my end at this time, if you can't load it up and are presented with a cloudflare error page, could you please try clearing browser cache and retry the page?
  7. Anna

    Error 521 Ray ID: ceeb3f7578f0436 Web server is down

    This is now sorted.
  8. Anna

    Subdomains

    In the case you described, with the .tk domain already added, you want to add a subdomain (addon domain is for adding an aditional domain, BUT for every addon domain one subdomain is used, I can't look your account up atm so I don't know if you have any addon domains on your account, which is...
  9. Anna

    500 Internal Server Error, and x10hosting main site isn't working either

    Admins have been notified about the mainsite not working properly. Unfortunately parts of the backend where we can look up an account also seem to be failing so I can't do account look ups right now.
  10. Anna

    x10 No More

    That is the terms upon which you agreed on when you signed up. Basically it is set that way to make it even for everyone, in most cases where there's a violation of ToS there is also a violation of US laws that actually would make it illegal for us to provide a backup (phishing sites, copyright...
  11. Anna

    What does this mean?

    This issue has been sorted.
  12. Anna

    Subdomains

    The option to add subdomains is under "Domains" in your control panel. Please note though that you would only be able to add it if you do not already occupy the 2 subdomains allowed for a free hosting account (each addon would have a subdomain related for instance).
  13. Anna

    x10 No More

    That's what happens when you violate the Terms of Service. Quoted text is from section 1. Server Usage in the ToS you did agree on at sign up. Section 8 explains what happens when an account is actually suspended for breach of the terms:
  14. Anna

    Use my custom domain

    Step 1. Go to your domain registrar and set the name servers to ours, which are: ns1.x10hosting.com and ns2.x10hosting.com Step 2. Login to your account here and add the domain as either parked (alias of the main domain) or addon domain (separate site). Please note that there may be a delay...
  15. Anna

    CPanel Down - Disk Full

    This should be resolved since last night. Please do note that the forum account you are currently posting from is not attached to any hosting account. For future references please use a linked forum account for any support requests. If you do not know what the linked forum account is, or wish to...
  16. Anna

    i accidently Deleted my sitebuilder project.. What can i do?

    If you never did any backsup of it, I'm afraid there's not much to be done but to start over. We do not at this time retain individual backups for free hosting accounts.
  17. Anna

    Domain name change ?

    This has been done. Please note that there may be a small delay before the domain is fully functional (propagation time). Also don't forget to update any scripts you may have to reflect this change.
  18. Anna

    VBulletin Software

    All staff here, including me, do this voluntarily on our own spare time. If you need dedicated 24/7 support, you would need to go for premium hosting. You can compare the plans, including their guaranteed level of support at: https://x10hosting.com/wiki/Plan_comparison That said I see you...
  19. Anna

    Have now since 3 days 500 Internal Server Error on my site

    What is the exact url you're seeing this on? Going to your domain directly does give a directory listing due to there not being any index file (index.php, index.tml) in your public_html folder.
  20. Anna

    Have now since 3 days 500 Internal Server Error on my site

    In your case the error was with permissions. Public_html needs to be 750 (only time it would actually function at 755 is if you at some point accidentally removed it and created your new folder yourself. I sorted the permissions out and your site should now work.
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