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  1. Anna

    Random 403 Error on site, using WordPress.

    Having permissions set at 777 (world writable) on folders and files would actually cause a 403 error as a security measure with the way the servers are set up here, at least for free hosting.
  2. Anna

    Dont understand ???

    Rockfuze is correct, see this thread for more information about what the requirements are to get the unlimited space: http://community.x10hosting.com/threads/did-you-know-we-offer-unlimited-disk-quota-learn-more-here.173837/
  3. Anna

    Random 403 Error on site, using WordPress.

    Not sure it is related, but I noticed that your public_html was set to have the perms 755, with the way the domains are setup by cpanel here that one should be 750, I have changed that for you. I clicked around a bit, after the change, and haven't seen any errors. Are you still seeing random...
  4. Anna

    Cannot Edit Files

    Hello, There's no hosting account linked to the forum account you are currently posting from, please let us know what your main domain is so we can look up the account. For future support requests please use the forum account that is attached to your hosting account. If you don't know the...
  5. Anna

    Request of change of main domain

    Hello, you would need to direct that request from the forum account that is actually linked with the hosting account you want the changes for. If you don't know what that forum account is, or would like to change the linked forum account, please visit "Account Portal" -> "Get Support" -> "Visit...
  6. Anna

    Allow All Remote Connection to MySql database

    Premium hosting does indeed allow remote connection, I think you can set it to all rather then one IP by using the wildcard setting, which would be setting it to allow "%". I'll see if I can get that confirmed by someone that actually works with the premium side of things.
  7. Anna

    Account Suspended due to "Disallowed Country"

    Suspension are only dealt with through the appeal system, I'm afraid you'll have to wait for a reply from the abuse team there. Replies are usually within 48 hours, keep in mind free hosting is mostly staffed by volunteers on their free time.
  8. Anna

    Files don't save in cPanel

    I have sent a message to a higher admin that would have more knowledge on the problem. Hopefully he has any ideas on how to sort it out permanently.
  9. Anna

    Went to login to cpanel and...

    The account in question seem to have been suspended on August 11th due to inactivity, and then 21 days later terminated as no action to get it unsupsended was taken. You should indeed have gotten an email stating that first you risked getting suspended for not having logged into the account...
  10. Anna

    Access sub-domain through parked domain.

    You would need to create both subdomains, effectively using up the two allowed in that case, the simple solution is to set both domains to point to the same folder, that way both works. If you want the end user to only use one of the domains in the end, then setting a redirect as well is a good...
  11. Anna

    Several Problems

    There's some work going on in the backend that can interrupt the service when it comes to being able to log into account.
  12. Anna

    Registration email not sending

    The domain has been changed for you. You can send the information about what email you are trying to register with to anna@x10hosting.com
  13. Anna

    Hello

    Hello and welcome :)
  14. Anna

    Registration email not sending

    If you let us know what you would like the domain to be changed into, we can help out with that part, as long as it is not gonna be once every few days :) We removed the option from account control because it often created a bit of a mess when some users decided to try new domains every few...
  15. Anna

    Registration email not sending

    Did you check your spam folder? What email are you trying to sign up with? I see that you already do have an hosting account, which was created back in 2010, each individual is only allowed to have one account, so you really should not try to get an additional one as that would put you in...
  16. Anna

    Softaculous Error

    Can you please try now, seem to be working for my account that is on level now.
  17. Anna

    sitebuilder error "500:internal server error"

    Can you try now, there was one file that had a bit odd permissions
  18. Anna

    Images not showing

    One thing you'd need to be aware of is that the servers here are running linux, which is case sensitive, so image.jpg would not be the same as Image.jpg, case is important, check your code so the spelling in your code match the spelling on he file(s). This is by far the most common reason for...
  19. Anna

    A-RECORD

    You can't set up an A record, we require that the name servers are set to verify ownership of the domain you are adding. Trying to add the domain without the name servers will lead to an error. I suggest you contact the registrar and ask about the option to set NS, it is sometimes a little more...
  20. Anna

    The server is not autoritary for the domain; ns1.x10hosting

    I have parked the domain to your account (meaning it is an alias of your main domain), you can now set the name servers properly at your registrar. If you would have preferred it to be an addon domain, you can remove and re-add it to your preferences once you sorted the name servers at your...
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