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  1. Anna

    Why Suspended?!

    The last one was indeed for inactivity. Please note that you need to login here at the forums at least once every 31 days to avoid being suspended for inactivity, logging into account panel or cPanel will NOT count towards this rule. Alternatively there's an option to get rid of the need to...
  2. Anna

    hosting account banigral has been suspended

    By the look of the message, you were uploading a bit more then Joomla, you were uploading Rapidleech, which is something we just don't allow. This is a permanent suspension.
  3. Anna

    Time on Straka

    I can not change the server to operate under GMT/UTC, as that would likely break a lot of things for other users. The server time will always be showing US Central time. Running the command "Date" in SSH returns: "Sat Apr 16 06:58:51 CDT 2011" which is correct for the timezone the server is set...
  4. Anna

    Switching main domains.

    You would need to remove the domain from addon domains before being able to set it as your main domain, this can cause a problem with e-mail accounts and sub domains, there's a high likelihood need to re-add them once the switch is made, for the subdomain it is a sure thing. As for the email...
  5. Anna

    Free Hosting Update

    It would affect those who paid for Prime, but not those on Illuminated or Premium hosting as those run on different server setups.
  6. Anna

    PHP Mail not working

    The code works fine, I just copied it onto my test acct on the same server as you're on, and it sent nicely to gmail and my personal domain. Most likely the emails would come to either spam bin, or in worst case silently be dropped by the recipients mail provider due to our servers being marked...
  7. Anna

    Websites appears to think it's 6AM, when it's 11AM

    Running "Date" on Starka it does report the correct server time for the timezone it is located in, which would be central US.
  8. Anna

    Time on Straka

    Running "Date" on Starka does report the correct server time for the timezone it is located in, which would be central US.
  9. Anna

    A change to your hosting account's primary domain

    I do see a pending domain change listed for your account, most likely there's simply a delay due to the maintenance currently going on, I know that at least sign-ups are put on hold right now, it is reasonable to assume other things may be as well to prevent problems during the maintenance.
  10. Anna

    Premium

    Don't forget to include your current cpanel username in that ticket with a transfer request, so we know which account to actually move. you can sign up for premium hosting at: http://x10premium.com
  11. Anna

    My package does not work properly

    I get a page saying "Welcome to Elgg." If you still get something else, please try clearing browser cache.
  12. Anna

    Site error

    I see that you have a domain change listed for your account, the way wordpress works is it rewrites the url to the configured domain, if that domain is no longer a valid domain the default "catch all" page will come up. You will most likely need to update your settings in wordpress, information...
  13. Anna

    please unsuspend

    I have unsuspended your account, can't do much about the pending request though.
  14. Anna

    Please unsuspend my account

    I have unsuspended your account.
  15. Anna

    Prime account to illuminated

    Normally within 24 hours of purchase. In fact I'm currently working on transferring your account.
  16. Anna

    suspend accaout

    If that's the case, I sadly have to inform you that it was terminated on April 6th after being in a suspended state for 47 days. Please note that under normal circumstances we delete accounts as being inactive if they remain in a suspended state for more then 14 days as per notice in our ToS...
  17. Anna

    Is Prime or Illumination accounts really worth it?

    Resource wise Prime and Illuminated are the same. Premium hosting however, which is a full fledged package gives more resources.
  18. Anna

    Website not Available

    Maintenance is not completed for your server, which could cause some remaining slowness.
  19. Anna

    help

    I have unsuspended your account, you could have done that through your account panel though.
  20. Anna

    Getting suspended

    Not a problem at all that you will be working on his account, we have a few set up that way. I see you find your way into clients area, I may have caused confusion for you though, since you said you couldn't get in and lost password didn't work for you, I did reset it and send out an email with...
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