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Hello, Databases will be intact, likely scenario is that they are safely stored on our remote sql server, but cPanel fails to connect and hence don't see them. Under all circumstances there's backups as databases are backed up daily.

Unfortunately that is a side effect of the work being done, as per announced at status.x10hosting.com new hardware is being sorted and data moved on to the new servers, load is higher then usual. I don't have a firm eta, as there's no really good way of estimating transfer times, there's quiet...

Hello, Stoli should not be down right now, and everything looks good when I check the server. What address do you have an issue with?

Hello, Your site loads fine for me. If you still have an issue try clearing browser cache.

Hello, Thank you for reporting this. I have alerted Corey to this, I'm sure he'll sort that as soon as he get a chance.

Hello, We are aware of the issue. It will be sorted as soon as we can. Website should however still load. If you are on Lotus it might be under some stress as there's some work going on in the background.

Hello, I did go through your account and check, and I did find a nulled script in your update folder. Due to this the suspension is not going to be lifted. Nulled scripts come under our Zero Tolerance policy.

Hello, You need to upload your websites files to your public_html folder. You can do this with ftp or through the filemanager in cPanel. If it's more then just a couple files it is easier to use ftp.

Moved to Spanish section

Hello, As per tos you are responsible for keeping backups of files you feel is important to you. If you break our TOS we have no obligation to provide you with access to retrieve any files from your account.

Hello, You can disregard the e-mail. The script to send them out failed to check for an active subscription of the inactivity timer. However the script that deals with suspending inactive accounts does have that check in place so you do not risk being suspended if you have paid for the...

Hello, I assume you did get the warning e-mail? You can disregard that e-mail. The script that sends out those e-mails failed to check if there was an active subscription for the inactivity timer or not. The script that actually does the suspending however checks for that.

Hello, You can disregard the warning e-mail. The script that sends them out failed to check if the user had bought the inactivity timer. However the script that actually does suspend accounts do have that check so your account will not be suspended for inactivity.

Hello, Your account were suspended for hosting illegal content, in this case a nulled script. These kind of violations to our TOS come under the Zero Tolerance policy, which means your account is permanently suspended. If you do have a valid license for PHP Melody, please send me a PM with the...

If they are your own personal files, re-upload them. If they are files that were there when you created the account, you don't really need them unless you wanna use front page extension.

technically, you can delete everything that originally were inside of public_html/www folder (they are the same, what is deleted in one is deleted in the other) and that would not affect the ability to login to ftp or otherwise use the account. Same applies there, anything that were in...

Hello, You can ignore the warning. You got it by mistake by a new script we're putting in place to send out a warning to those about to be suspended for inactivity. Seem the warning script failed to check if the account had an inactivity timer applied or not. The script that actually suspends...

Re: I Have a Valid Inactivity Timer Subscription - Receiving Inactivity Suspension Wa Hello, You can ignore the warning. You got it by mistake by a new script we're putting in place to send out a warning to those about to be suspended for inactivity. Seem the warning script failed to check if...

Hello, Before we do so please confirm that you have all backups you need, if any

You should always use localhost as host, as then you are always forwarded to the correct server as per the setup. It is very likely that the databases are in accessible due to the hardware changes. I'll check with an administrator to make sure.