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  1. Anna

    Modify my domain?

    do you have the domain added as an addon or parked domain in cPanel? If so you need to remove it from there first. The error code translates into a system communication error. You could try again later, or if that doesn't work tell us what you want your main domain to be changed to and we can...
  2. Anna

    FTP Problems

    did you register and configure the domain at http://co.cc? co.cc domain is provided by them as a third party, you'll need to configure it to use our name servers (ns1.x10hosting.com and ns2.x10hosting.com), once that is done it can take up to 48 hours for the domain to be fully functional. you...
  3. Anna

    FTP Problems

    use your main domain as host.
  4. Anna

    cron stopped working (2)

    First of all: All account managers do this on their spare time, it's a voluntary job. We don't have all the answers to everything. And we certainly don't have access to check everything on the servers. Boss is the Best is a community member who is trying to help, he don't have access to all...
  5. Anna

    server status and path????

    The status "coming soon" you see under server status in your account panel has nothing to do with your account specifically. It's intended to show the status of your server once it is all implemented (meaning it'll show there if the server is up or down for instance). Though currently the whole...
  6. Anna

    Please re-activate my account

    Boss is right, the account was automatically terminated on January 25th after being in a suspended state for more then 10 days. I'm sorry, but there's nothing that can be done about that, you''ll have to sign up for a new account.
  7. Anna

    account panel

    It is highly possible that there was something that went wrong in the sign-up, there's currently no pending hosting account linked to your forum account. have you tried re-signing up?
  8. Anna

    No mails get delivered/recieved on my domain.

    I'll escalate this so an administrator can take a look. Though it may take a little bit to get reply due to the upgrades and changes that are in the works.
  9. Anna

    oha again got the suspension within 5 minutes...

    Just click the IRC tab up at the top of the forums. Irc is a chat room basically.
  10. Anna

    Web Servers

    The account panel we have is custom made. That and cPanel/WHM makes up the foundation for our hosting.
  11. Anna

    oha again got the suspension within 5 minutes...

    Hello I unsuspended your account again. May I suggest that you join us in IRC? Could make it a bit faster since you wouldn't need to create a thread and ask for unsuspension during the troubleshooting.
  12. Anna

    My account is suspended

    I unsuspended your account.
  13. Anna

    contrab problem

    I have unsuspended your account.
  14. Anna

    contrab problem

    you've been suspended for sending more then 100 e-mail within an hour. Dunno if it's related to your cron, but I doubt that. Did you send out any mass mails?
  15. Anna

    Web Servers

    if I'm not mistaken all x10's servers run centos
  16. Anna

    Kindly unsuspend my account

    try standard first, if that too causes issues you'll have to turn it off. Also note that while using standard may work when you start of, it might use to much resources when caching your site as the content grows
  17. Anna

    contrab problem

    This sounds as a server side issue. Your server (lotus) is one of the ones that'll be migrated (http://forums.x10hosting.com/news-announcements/110021-latest-news.html), it is possible the cron tab issue is related to that.
  18. Anna

    Kindly unsuspend my account

    disable cache, that'd be a start as cache commonly causes this.
  19. Anna

    Kindly unsuspend my account

    I have unsuspended your account. Please take a look at your script(s) and try to resolve the problem.
  20. Anna

    Whats suspension?

    High resource usage has very little to do with bandwidth and disk usage. Even one user only can trigger that suspension. It means your account is using more then its fair share of CPU and RAM. Typically a result of badly coded scripts/plugins or excessive use of plugins. Typical causes is...
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