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  1. Anna

    how to use new domain

    if you want both domains to show the same site, you should add the one you bought as a parked domain through cPanel (Parked domains always point to the web root). This way the free subdomain you signed up with remains your main domain and both work essentially the same as far as a visitor sees...
  2. Anna

    Lost password, trashed email account

    The only place you seem to have the old e-mail address is here for the forum, where it looks as you have your password already. You should be able to change that through "user cp" (in the top menu right next to home) to be the new gmail address. Your cPanel account is already set to be using...
  3. Anna

    Ineffective blocking of php exec()

    Having a shell script would get your account suspended as far as I know.
  4. Anna

    Account Suspension

    closing thread as issue has been resolved.
  5. Anna

    Account under inactivity suspension / deleted, not sure why

    what is your cPanel name? We need that to check what has happened.
  6. Anna

    Similar Post Feature

    It's a good idea. I'll make sure Corey sees it. One thing though, since forums are official support there's bound to be a few threads with similar/same problem. Some of them might be necessary as some issues are account related. In some cases even though they got the same issue/question...
  7. Anna

    Service Temporarily Unavailable

    since issue has been solved, I'll close the thread.
  8. Anna

    ***!!!Anyone with "Error errf47025" Readme!!!***

    Admins are aware of the issue.
  9. Anna

    Suspension

    It is as livewire and xav0989 says, we disallow linking to warez as well, this is why your site got suspended. And since we have a zero tolerance policy on such breach of TOS, there's no unsuspension in this case.
  10. Anna

    Suspended Account

    Suspension is for inactivity, meaning you did not login to the forums (here) for two weeks. Normally you'd be able to unsuspend yourself in this case. I have unsuspended you and you should be able to access your account and site within an hour.
  11. Anna

    Maybe upgrade

    There's also the options of ad-enhanced accounts. I don't know for certain how many databases you'd get on the ad-enhanced plans though. There's two options: Corporate, which requires an banner placed so the user does not need to scroll to see it (near the top of page). This option would give...
  12. Anna

    Please terminate my account.

    Deleted, you should be able to sign up again shortly with the same information.
  13. Anna

    co.cc down?

    co.cc is a third party domain supplier, we have no control over how their servers work.
  14. Anna

    What space do i get?

    if you go for corporate ads (which is the one that gives the most resorces), it's an banner that needs to be placed so it is viewable without scrolling (in other words near the top of the page) I believe the banner is 468x60 px in dimensions, if I'm wrong about that please correct it. The...
  15. Anna

    Premium Hosting

    During signup you get the option to enter an existing cPanel name, by doing so you alert admin that you have a free account that you want to transfer. Everything will then be transfered over to the paid account for you (files, settings, e-mail accounts...)
  16. Anna

    confirm email

    it is actually possible that the cause of the problem is that hotmail thinks x10hosting is spaming and thus blocks them. You're not the first to have problems using an hotmail address. Do you have any other working e-mail? In that case we can change the one listed with your hosting account.
  17. Anna

    hi

    since there's no question here I'll close the thread. If you need help please be informative.
  18. Anna

    CPanel incorrect password

    Hello The passwords are not automatically (though you can set them to be) the same. Same goes for user name, in your case your forum name (which is what you use to login to your account panel at x10hosting.com/panel.php) is not the same as you should use for cPanel. In your account panel you...
  19. Anna

    Account support - Account blocked.

    I found the cPanel account dfleetwo, it is linked with the forum account dfleetwood You need to use that forum account when logging into account panel. The fact that you are currently on another forum account is most likely why you are suspended, as the reason is inactivity. In other words not...
  20. Anna

    Account Upgrades

    when did you pay? Upgrades to the account are manually applied and can therefor take a little time to be completed as only the ones with access to billing department can do them.
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