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  1. Anna

    Linked forum accouts

    yes, it is possible to change the forum account a hosting account is linked with. I need you to post back here from the forum account you're hosting is currently associated with, requesting the change.
  2. Anna

    Help

    There's two thing on your site that I could suspend you for, but I won't right now. You need to put an index file in the public_html folder (it is your web root). Also you need to offer a full translation of your site into English, Spanish or French (those are the allowed languages). These...
  3. Anna

    When my account will be verified

    Looks like your account is created and you should be able to login to your cpanel. Did you configure the domain to use our name servers (ns1.x10hosting.com and ns2.x10hosting.com) in your account at co.cc?
  4. Anna

    please delete my account

    Your account has been added to termination queue and will be deleted shortly. You are welcome to sign up for a new account if you in the future wish to do so.
  5. Anna

    need ftp details

    Note that you are currently NOT using the forum account associated with your the hosting account iweb. You need to remember to login with the associated forum account at least once every two weeks to avoid being suspended for inactivity. Ftp details are as DarkisX said. If you need to enter the...
  6. Anna

    Please delete account

    Only free hosting support is handled here, paying customers do have a separate support system through their client area. Since the account never was fully created there's nothing to delete. DNS entries might linger around for a little while before being purged from the system. If the domain you...
  7. Anna

    Can't login to account system

    If both of you provide us with the cPanel name we can check if they are terminated (and when) or just lost the link somehow.
  8. Anna

    Account Not Created

    lately there's been a few accounts waiting more then 30 minutes. The cause can be a few different things, but most likely because there's many sign-ups in the queue already. Did you get the e-mail asking you to confirm the e-mail address, and did you in that case confirm it?
  9. Anna

    Count to 200

    Re: Count to 50 back to 0 now :)
  10. Anna

    suspensions

    you do realize you need to login here at the forums? Logins to cPanel and/or account panel does not count towards the activity rule and will NOT reset the timer. According to what I can see your last activity/login here prior to today is registered on September 21st. Note that if you have the...
  11. Anna

    Delete account

    Before terminating the account, please confirm that you have all backups you need?
  12. Anna

    Uh, hello?

    when the system detects you haven't visited for two weeks the suspension command is added to the system queue. So if you login after it has been added to the queue, but before it was executed, you still get suspended when the command is executed. Suspension commands are added with low priority...
  13. Anna

    Account Suspensions

    An important note when it comes to logging into the forums and getting the visits logged to reset the inactivity timer: Visits shorter then 30 seconds are most likely not logged, I don't know where the limit would be but it is recommended to spend a couple minutes checking if there's any news or...
  14. Anna

    Lost password, trashed email account

    you're welcome. issue solved, closing thread
  15. Anna

    deleted all Dir files

    Do you have anything in your account worth saving? Databases for instance? If not the easiest way would be if we terminate and recreate the account with the same information.
  16. Anna

    Email Account Settings

    First of all are you using our name servers for the domain? If not you'd need to configure the mail sub domain as well to point to our servers. Do you get any errors, and if so what?
  17. Anna

    I can't log into cpanel

    http://lotus.x10hosting.com:2082/ works just fine for me. If you still have problems try clearing browser cache and/or flushing dns cache. http://ahuapptest1.x10hosting.com:2082 should also give you access to cPanel, you could try that instead. Also you can upload files using ftp Host...
  18. Anna

    account does not exist

    When you had it auto open did you check that it actually did log each time? Also visits shorter then 30 seconds (limit might even be a couple minutes) are probably not logged at all due to how the script works.
  19. Anna

    Account under inactivity suspension / deleted, not sure why

    you are unfortunately right, your account has been terminated for being in a suspended state for more then 10 days, this is an automated process. It was terminated: October 16th
  20. Anna

    account does not exist

    The account stopgap were terminated on October 10th 2009 after being suspended for more then 10 days. You may sign up for a new account if you wish. Note that to keep the account active you must login to the forums (here). Logins to cPanel or account panel does not reset the timer.
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