503 Service Unavailable error by Web Server

[AquariumHobbyist]

Update: got tired of waiting for a reply, so i re-installed every mod i had on my site before, and still no 503 errors. beats the heck outta me, but i guess its fixed somehow. Thanks

 

[dazzlex2]

I installed a fresh copy of Joomla 2.5.9 on my site using the level server. I went to update to the newest 2.5.16 and once I click to install the updates, I get 503 error. I refresh and retry and same thing.

 

[Anna]

Update: got tired of waiting for a reply, so i re-installed every mod i had on my site before, and still no 503 errors. beats the heck outta me, but i guess its fixed somehow. Thanks

I tried looking up what server you are on, but there's no hosting account linked with the forum account you post from. Could you please in the future use the linked account, or re-link your hosting to this forum account? If you go to portal -> Get Support -> Visit Forums you will both see the details as well as find a link allowing you to link an existing forum account with your hosting. Thanks.

 

[AquariumHobbyist]

Im on absolut but i did the link thing as you asked.

 

[Anna]

Im on absolut but i did the link thing as you asked.

Great, that helps for future inquiries.

 

[dazzlex2]

Is this issue being worked on?

 

[Anna]

Yes. This is a quote from one of the higher admins on another thread:

Thank you for the updates everyone. We are still working to resolve the 503 errors affecting some websites.

Semsemx1, we are working to resolve the problem. Resolving an intermittent problem on a busy web server that is only affecting a small subset of accounts it not trivial. Please only provide construction responses in others' support threads.

 

[semsemx1]

Question: are there 503 errors on the X10 Premium or above packages? Since if there's not...question 2: on the aforementioned packages, they say there's unlimited domains, does that include unlimited sub-domains if one purchases their own domain name (xx.example.com; yy.example.com, zz.example.com)?

 

[interne3]

There are unlimited domains (every type)

 

[Anna]

Question: are there 503 errors on the X10 Premium or above packages? Since if there's not...question 2: on the aforementioned packages, they say there's unlimited domains, does that include unlimited sub-domains if one purchases their own domain name (xx.example.com; yy.example.com, zz.example.com)?

Yes you can have as many subdomains as you want.

You can also have as many addon and parked domains as you like, you would however need to acquire those additional domains before being able to use them. You can chose to purchase a TLD or utilize a third party free domain service.

I have never heard about any 503 errors being present on premium hosting, keep in mind that the servers there are completely separate from free hosting and each server does have far fewer accounts on them. And with being a paid service, way less prone to being abused.

 

[Bryon]

Hi everyone. I believe we have the 503 errors fully resolved at this time. The 503 errors were being generated by two completely unrelated situations:

The first set of 503 error occurrences were being caused by a system we have in place to limit memory consumption under any individual web hosting account. We had a 2 GB limit imposed per user account for any given instant. If a user's account reached this limit, further requests for memory were denied, and this resulted in a 503 error. From the feedback we received this primarily occurred on web hosting accounts running the WordPress software or similar, often when there were numerous inefficiently-written plugins activated. This memory limitation was a by-product of a software upgrade we performed in the last two weeks on our resource monitoring system. We've disabled this portion of the resource monitoring system.

The second set of 503 errors were being generated very intermittently under a specific sequence of conditions on a users account. The root cause of the problem involved a segmentation fault occurring within the PHP process serving a website request. The segmentation fault essentially causes a PHP process to immediately exit, and this resulted in the 503 error generated by the web server. The segmentation fault occurred when an account's PHP process remained open for multiple HTTP requests and after it was subsequently re-used for the same visitor and the same PHP script. The cause of the segmentation fault was some sort of incompatibility between an existing PHP extension and the IonCube loader. This issue became more frequent with the /home/override.php re-implementation which occurred last week, as our member Brucehal pointed out, due override.php having been IonCube encoded. Upon narrowing down the cause of the segmentation fault we upgraded and re-built some of the shared libraries, PHP extensions, and IonCube on each of the free hosting servers.

If you have any continued troubles with your web hosting accounts I would advise for you to open a new support thread.

 

[silver13]

Hello !
Same problems on Vox server , 503 error and override.php ....
Please help !

 

[zinteenx]

This is happening to me on level.x10hosting.com aswell whenever i submit an $.ajax post request
On the whole $.ajax seems to be very slow aswell

 

[interne3]

@Bryon I would think to close this discussion since it is solved

 

[vintage7]

ssssssssssssssssss

 

[vintage7]

xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

 

[Dead-i]

Closed on request. If you have any further issues, please create a new topic.