Blank page after successful login to my cPanel

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geppettvs25

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Hello,

Recently I opened this thread http://community.x10hosting.com/threads/xo3-x10hosting-wont-allow-me-to-access-cpanel.195778/ in which I received some support and everything seemed to be fixed and worked for a couple of days (the most).

Now I am experiencing almost the same symptoms, except that I can (apparently) login successfully to my cPanel but it is returning a blank page when trying to reach this cPanel page at https://xo3.x10hosting.com:2083/cpsess1270773074/frontend/basic/index.live.php

Any help is appreciated.
 

leafypiggy

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Hi,

You were using 100% of your disk quota, which was causing this issue. I've gone ahead and upgraded you to the unmetered disk space plan.
 

geppettvs25

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Hello leafypiggy,

Thank you again for your help. I wonder how did that happen but the really important question is: what do I have to do in order to avoid this issues and keep my free hosting healthy?

Was it my fault? or it was a server based issue? If I have to do something else in order to keep my website running without problems please let me know.

Thank you very much. :)
 

caftpx10

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You have to try to stay under the disk quota limit. As you're now on unmetered disk quota, you don't need to worry about that limit anymore, however, two remain.

One that is regarding ToS but won't cause any similar issue is the 1GB image gallery limit.
The second one which you should really be careful with is inodes. Inodes are a count of files and folders, I believe there's a 300,000 50,000 inode limit. If you exceed this, you will have issues with uploading via FTP and you may get some issues with cPanel.

Also, this is to do with what the user has put on to the server so it'd partially to do with the user.
There needs to be better checks in regards to these errors when the disk quota or inode exceeds.
 
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bdistler

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One that is regarding ToS but won't cause any similar issue is the 1GB image gallery limit.
there is also "Flash arcade sites are limited to 1GB of disk space for the game files."
and while not a 'amount' limit - we have "Accounts are not to be used for file storage"

The second one which you should really be careful with is inodes... I believe there's a 300,000 inode limit.
the [ inode ] limit for accounts on x10hosting's free-hosting servers - is 50,000 - NOT 300,000
 

caftpx10

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there is also "Flash arcade sites are limited to 1GB of disk space for the game files."
and while not a 'amount' limit - we have "Accounts are not to be used for file storage"


the [ inode ] limit for accounts on x10hosting's free-hosting servers - is 50,000 - NOT 300,000
Looked at the wrong section then. Thanks for correcting that though. :p
 

geppettvs25

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Hello,

Thank you for your answers. I have checked my image's Gallery. This is a Wordpress based website, and additional to the Wordpress core elements I have 224 uploaded files of which 211 are images, 2 audios (no longer than 10 minutes each, 10MB the most), and some PDF files.

I have other php scripts running on the server which are eXtplorer and osticket and some html samples. Which may be increasing the number of files in the server. I can't say if I am exceeding the 50,000 inode limit. But if this seems to be the issue I would appreciate a lot an advice. I am removing eXtplorer right now and if it is needed I can also remove osticket. But for what it's about Wordpress core files and the webpage contents, I think it's not a major issue for what it's about inodes.

Anyway, please let me know what to do in order to prevent this situations and thank you very much for your help.
 

Dead-i

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Hi geppettvs25,

It is fairly unusual for an account to reach the inode limit, and I have only seen a few cases where this has happened. Currently your account is using just ~11,000 inodes, so you shouldn't need to worry about that. :)

Thank you,
 

bdistler

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with your account being on x10hosting's free-hosting server [ xo3 ]
you can 'see' the current number used - and the limit of - inodes in [ cPanel x3 ] theme (not x10hosting Basic) under Stats - left hand side of home screen
you might need to open ( click on ) [ Stats ]
 

geppettvs25

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Hi geppettvs25,

It is fairly unusual for an account to reach the inode limit, and I have only seen a few cases where this has happened. Currently your account is using just ~11,000 inodes, so you shouldn't need to worry about that. :)

Thank you,

Thank you very much for your information. I appreciate your help.
 

geppettvs25

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with your account being on x10hosting's free-hosting server [ xo3 ]
you can 'see' the current number used - and the limit of - inodes in [ cPanel x3 ] theme (not x10hosting Basic) under Stats - left hand side of home screen
you might need to open ( click on ) [ Stats ]

Thank you! I didn't see I could switch themes and see the regular cPanel x3 theme instead of the x10hosting Basic.

I appreciate a lot your help.
 
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