please keep in mind that these forums are volunteer.
(based on members trying to help other members)
x10 staff only checks posts periodically.
so it can be a while before staff can check this for you.
which server your account is on, x12, x13 etc. ?
it shows on the same page where the cpanel button is.
After you have signed in and the tab for c-Panel appears you will see a tab "Quidk FTP" below your name. Clicking on this tab shows the info you need for FTP, among the info is your server name.
i am on x15 and had no issue as of yet.
so it is not a "system wide" problem.
if you have this issue you need to start a new thread for each issue
as per the Support Guidelines not using someone elses thread