The problem with mass PMs is that people may not get them in time, and it could cause problems for the server if Corey tried to mass PM every single user in one go.Not sure if it is the right place. Anyway, I think x10hosting is the best from what I have experienced so far.
I think it might be a great idea to send PMs for updates etc etc before hands because I think people tend to not reading the forums as much. Well, with PMs, you get notified.
Also, I think people should learn how to post for issues with constructive comments, not just mere complaining. We need to be aware also that some people do not have the skills yet to communicate their issues well, so that is something we need to put up with sometimes.
Hope, they get better. I think if there is an issue, there should be a solution. So, let's work on the solutions for everybody's sake !!!
Not to be sound offtopic, but...