I wasn't going to comment, because situations like this one are nothing new for me, for what I can see out there, but a few things must be said, so I changed my mind. Sorry for my not perfect english (it's not my native language), but I will try to elaborate this.
People are often thinking and acting like if they have never used the internet, despite of living inside this world much more every day. The internet is not an environment not related to the reality, despite of someone might threat her, and some of us are indeed persons, equals to anyone else.
Looking this way, after we are celebrating everything the computers can do, our PC becomes more than a single machine or tool on our house. It is a door to interact and socialize in a way that have never been done before, in the past.
And that give us power, like social beings, consumers and formers of opinions. There are more cell phones than TVs out there, and even if we don't consider the internet a way of speaking thoughout all kinds of people like we consider the Television, the fact is, the internet gives power to the common people.
What other tool give us so easy and quick access to millions of others consumers like all computers? Before the internet era comes, if you have some problem with a product or service - or any bad thing done to your rights, whatever - what were the chances of someone else knowing your problems, become involving, hear the other side (the companies)?
The best scenario, if was something very, very unusual, very bad (indeed), you will be interviewed by some channel on TV and your problem showed to other people. But these are very rare cases, and like I said, very unusual. PCs connected to the internet makes every common citizen a potential source of informations, contents, noise, complaints, critics who will be seen and completed by other people by an unpredictable scale.
The common people often believes more on a bunch of people complaining about some product or service than a great site, that's nothing new for us, but it is for managers and admins. The fact is, no matter how some people fight against this, less is in fact more, and it's more important to have 1000 common sites with 5 opinions than 10 famous with 50.
Some people here might believe that, if we start hearing these complaints, from these rude and ungrateful people, we will stimulate bad users out there.
Well, this is not acceptable, since we are the bosses of all companies, even the free ones? They can't exist without us. If you don't change your product, or service, and it only keeps receiving bad critics and complaints from people, no one will use it. That's very simple, it's useless to stay rejecting these facts.
And if before, someone just stop using or buying and talk about the inadequacies of any product/service with 20 friends, now they are able to send all critics to 20 millions at the same time and these critics stay recorded forever!
However, if today it's very easy for anyone to complain, it's also easy for all companies to stay focused on these complaints and seeks to change these problems and talk with these same consumers. All the options the internet provides can let the companies very close to their clients, and they expect that! Your sucess depends on this.
The three attitudes who are capable of harming any company (free or paid, doesn't matter), and makes their name not-clean are:
1. They doesn't know what people/consumers thinks about them;
2. They indeed know. They just don't care;
3. They don't learn to hear complaints, just people saying good things about them;
And not allowing everyone to make complaints, even bad ones, it's removing their freedom of expression, what I values most.
I agree it's not right to offend others and not being polite, people who have spend their own money to make this work, but hey, that's the way people do everywhere. If you are always willing to improve, and you care about something, you will complaint. If you don't care, you will forget about them and leave. Remember that.
Speaking of x10Hosting, I think you're doing a hell of job here. I am not making this up (what I am going to say next). I was really looking for a host since last month and I didn't find anything good. All hosts that I found have bad cons who make me keep looking. So I found this one. I don't have any complaints here. My site was created these days.
But I will say this: I don't think it's a good idea to suspend every site after 2 weeks without making a logging. I know we are entitled to remove the suspensions ourselves, but this is annoying.
If someone is just making loggins each 2 months, and not using their site (they just put an index.htm file and leave it there), and other people have all the trouble to make their website shinning, with a lots of visits and hard work, it's unfair they have to be concerned about not getting suspensions, and lost visits.
So, every day we have the same complaints about people getting suspended for trivial reasons. If the time was increased to at least 1 month and all acounts were removed if they don't have, let's say, 50 hits/month or 3/4 files, that will be a fair decision.