Reset Help

Status
Not open for further replies.

stewartmn

New Member
Messages
13
Reaction score
0
Points
0
Could you please reset my account to virgin state but maintain Domain name?
Thanks
 

Anna

I am just me
Staff member
Messages
11,752
Reaction score
581
Points
113
The only way to do that would be terminating the current account, and then you can register for a new one with the same details.
 

stewartmn

New Member
Messages
13
Reaction score
0
Points
0
But it is a Ad free account with double storage and no posting adjustment. I really want to just start from scratch on the site with the existing domain.
 

gomarc

Member
Messages
516
Reaction score
18
Points
18
Is there any particular area that concerns you? Your web directory public_html can be cleared, and maybe that’s all you need to do.

Your databases/users/passwords can be easily deleted, same as your emails accounts.

Regarding the stuff that’s in your home root directory, you mat want to ask before deleting, just to be on the safe side.
 

stewartmn

New Member
Messages
13
Reaction score
0
Points
0
The main problem is the install of Wordpress was done under fantastico and that no longer seems to function in being able to access installations. I want to start with a clean slate and set up a new domain name that I have registered...
 

Jarryd

Community Advocate
Community Support
Messages
5,534
Reaction score
43
Points
48
If you deleted all databases and files from your account, you can re-install wordpress manually. :) You can also set up the domain name settings on the account too.
 

stewartmn

New Member
Messages
13
Reaction score
0
Points
0
Okay I cleared everything and changed my main domain name in account management system but cpanel still shows the old main domain name and I want to change the user/home directory name.
 
Last edited:

Jarryd

Community Advocate
Community Support
Messages
5,534
Reaction score
43
Points
48
Hello, if you wish to change your username for cPanel you must delete this account and sign up again. As for the domain, it may take a few minutes/hours to update depending on the queue of our backend system.
 
Last edited:

stewartmn

New Member
Messages
13
Reaction score
0
Points
0
Sorry for being so dumb but I was set up as www.globalnetmarketingreview.com and want to change to www.ozfranchiseinsider.com but cant remove the original from the cpanel tried setting ozfranchiseinsider.com up as a addon but then when entering its url in the browser it opens as www.globalnetmarketingreview.com/ozfranchiseinsider.com in the address bar. I want to fully remove the original domain but will settle on the original account name. did change the account manager detail and the domain correctly shows there but not in cpanel...
 

Gouri

Community Paragon
Community Support
Messages
4,565
Reaction score
245
Points
63
Sorry for being so dumb but I was set up as www.globalnetmarketingreview.com and want to change to www.ozfranchiseinsider.com but cant remove the original from the cpanel tried setting ozfranchiseinsider.com up as a addon but then when entering its url in the browser it opens as www.globalnetmarketingreview.com/ozfranchiseinsider.com in the address bar. I want to fully remove the original domain but will settle on the original account name. did change the account manager detail and the domain correctly shows there but not in cpanel...

Two ways to you can do this.
1. Set it as parked domain in Cpanel

OR

2. change the primary domain to second one in account panel
 
Last edited:

stewartmn

New Member
Messages
13
Reaction score
0
Points
0
Thats what I already did change the account panel main domain to the new name but it hasn't flowed into cpanel after a few hours..... If i try to change the original one in Cpanel to parked it gives an error that I cant because it is my main domain?????
 

Gouri

Community Paragon
Community Support
Messages
4,565
Reaction score
245
Points
63
You said ozfranchiseinsider.com you set it as your primary domain , But the dns servers are not

ns1.x10hosting.com
ns2.x10hosting.com

First you have to set them and wait for 24 to 48 hours then you set it as primary or parked domain
 

Anna

I am just me
Staff member
Messages
11,752
Reaction score
581
Points
113
Sorry for being so dumb but I was set up as www.globalnetmarketingreview.com and want to change to www.ozfranchiseinsider.com but cant remove the original from the cpanel tried setting ozfranchiseinsider.com up as a addon but then when entering its url in the browser it opens as www.globalnetmarketingreview.com/ozfranchiseinsider.com in the address bar. I want to fully remove the original domain but will settle on the original account name. did change the account manager detail and the domain correctly shows there but not in cpanel...
I see ozfranchiseinsider.com to be your main domain.
As mentioned you need to configure that domain to point to our servers, recommended method is setting the name servers to ns1.x10hosting.cm and ns2.x10hosting.com.

Since that domain is currently your main domain you can not add it as an addon or parked domain in cPanel.
 
Last edited:

stewartmn

New Member
Messages
13
Reaction score
0
Points
0
Okay changed the Nameservers and the show up in whois correctly how do I change from here????
dropping the www. displays the directory but including it returns an error in the browser..
Using the old domain with or without the www opens the root directory with the new domains sub directory in it
 
Last edited:

Anna

I am just me
Staff member
Messages
11,752
Reaction score
581
Points
113
it may take up to 48 hours for the dns changes to fully propagate. There's nothing else you need to change regarding that domain. Once propagation is completed it'll work in such way that it point to your public_html folder.
 

Gouri

Community Paragon
Community Support
Messages
4,565
Reaction score
245
Points
63
Did you changed the nameservers or added to old name servers.

Because in who is It is showing 4 name servers, So My advice is only keep x10hosting name servers.
 

stewartmn

New Member
Messages
13
Reaction score
0
Points
0
I over wrote the incorrect ones..and whois only shows the correct ones to me????
 
Last edited:

Gouri

Community Paragon
Community Support
Messages
4,565
Reaction score
245
Points
63
My mistake, To propagate name servers it takes 24 to 48 hours. :)

good luck
 

stewartmn

New Member
Messages
13
Reaction score
0
Points
0
Much quicker than 24 hrs it only took 30 min or so and finally all sorted. Thanks all for your patience and help..
 

Anna

I am just me
Staff member
Messages
11,752
Reaction score
581
Points
113
:) glad to hear it has sorted.
 
Status
Not open for further replies.
Top