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stewartmn

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Could you please reset my account to virgin state but maintain Domain name?
Thanks
 

Anna

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The only way to do that would be terminating the current account, and then you can register for a new one with the same details.
 

stewartmn

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But it is a Ad free account with double storage and no posting adjustment. I really want to just start from scratch on the site with the existing domain.
 

gomarc

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Is there any particular area that concerns you? Your web directory public_html can be cleared, and maybe that’s all you need to do.

Your databases/users/passwords can be easily deleted, same as your emails accounts.

Regarding the stuff that’s in your home root directory, you mat want to ask before deleting, just to be on the safe side.
 

stewartmn

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The main problem is the install of Wordpress was done under fantastico and that no longer seems to function in being able to access installations. I want to start with a clean slate and set up a new domain name that I have registered...
 

Jarryd

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If you deleted all databases and files from your account, you can re-install wordpress manually. :) You can also set up the domain name settings on the account too.
 

stewartmn

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Okay I cleared everything and changed my main domain name in account management system but cpanel still shows the old main domain name and I want to change the user/home directory name.
 
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Jarryd

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Hello, if you wish to change your username for cPanel you must delete this account and sign up again. As for the domain, it may take a few minutes/hours to update depending on the queue of our backend system.
 
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stewartmn

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Sorry for being so dumb but I was set up as www.globalnetmarketingreview.com and want to change to www.ozfranchiseinsider.com but cant remove the original from the cpanel tried setting ozfranchiseinsider.com up as a addon but then when entering its url in the browser it opens as www.globalnetmarketingreview.com/ozfranchiseinsider.com in the address bar. I want to fully remove the original domain but will settle on the original account name. did change the account manager detail and the domain correctly shows there but not in cpanel...
 

Gouri

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Sorry for being so dumb but I was set up as www.globalnetmarketingreview.com and want to change to www.ozfranchiseinsider.com but cant remove the original from the cpanel tried setting ozfranchiseinsider.com up as a addon but then when entering its url in the browser it opens as www.globalnetmarketingreview.com/ozfranchiseinsider.com in the address bar. I want to fully remove the original domain but will settle on the original account name. did change the account manager detail and the domain correctly shows there but not in cpanel...

Two ways to you can do this.
1. Set it as parked domain in Cpanel

OR

2. change the primary domain to second one in account panel
 
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stewartmn

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Thats what I already did change the account panel main domain to the new name but it hasn't flowed into cpanel after a few hours..... If i try to change the original one in Cpanel to parked it gives an error that I cant because it is my main domain?????
 

Gouri

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You said ozfranchiseinsider.com you set it as your primary domain , But the dns servers are not

ns1.x10hosting.com
ns2.x10hosting.com

First you have to set them and wait for 24 to 48 hours then you set it as primary or parked domain
 

Anna

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Sorry for being so dumb but I was set up as www.globalnetmarketingreview.com and want to change to www.ozfranchiseinsider.com but cant remove the original from the cpanel tried setting ozfranchiseinsider.com up as a addon but then when entering its url in the browser it opens as www.globalnetmarketingreview.com/ozfranchiseinsider.com in the address bar. I want to fully remove the original domain but will settle on the original account name. did change the account manager detail and the domain correctly shows there but not in cpanel...
I see ozfranchiseinsider.com to be your main domain.
As mentioned you need to configure that domain to point to our servers, recommended method is setting the name servers to ns1.x10hosting.cm and ns2.x10hosting.com.

Since that domain is currently your main domain you can not add it as an addon or parked domain in cPanel.
 
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stewartmn

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Okay changed the Nameservers and the show up in whois correctly how do I change from here????
dropping the www. displays the directory but including it returns an error in the browser..
Using the old domain with or without the www opens the root directory with the new domains sub directory in it
 
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Anna

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it may take up to 48 hours for the dns changes to fully propagate. There's nothing else you need to change regarding that domain. Once propagation is completed it'll work in such way that it point to your public_html folder.
 

Gouri

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Did you changed the nameservers or added to old name servers.

Because in who is It is showing 4 name servers, So My advice is only keep x10hosting name servers.
 

stewartmn

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I over wrote the incorrect ones..and whois only shows the correct ones to me????
 
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Gouri

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My mistake, To propagate name servers it takes 24 to 48 hours. :)

good luck
 

stewartmn

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Much quicker than 24 hrs it only took 30 min or so and finally all sorted. Thanks all for your patience and help..
 

Anna

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:) glad to hear it has sorted.
 
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