Suspension for high-usage?

[pikifab]

Okay today my account was suspended for high usage.

You have been suspended for high system resource usage. Accounts are suspended for usage when they are detected to have consistently high cpu usage, memory usage, or process amounts. This is an automatic suspension, you're able to unsuspend yourself immediately. Warning 1 of 3

Now, if someone could tell me how exactly this is possible: I have only 1 webpage availablle to the public, it is a short php page that just gets user information and submits it to a mysql database, super basic stuff. now heres the catch, i am the only one to ever view the site, i havnt told anyone about it yet, i was using it for design testing and php testing. so evidently me viewing my own page and editing the files was enough to be too much usage? what kind of bull**** is that!?

anyone wanna give me an idea on why this happened?:dunno:

 

[Elesarr]

Okay today my account was suspended for high usage.

You have been suspended for high system resource usage. Accounts are suspended for usage when they are detected to have consistently high cpu usage, memory usage, or process amounts. This is an automatic suspension, you're able to unsuspend yourself immediately. Warning 1 of 3

Now, if someone could tell me how exactly this is possible: I have only 1 webpage availablle to the public, it is a short php page that just gets user information and submits it to a mysql database, super basic stuff. now heres the catch, i am the only one to ever view the site, i havnt told anyone about it yet, i was using it for design testing and php testing. so evidently me viewing my own page and editing the files was enough to be too much usage? what kind of bull**** is that!?

anyone wanna give me an idea on why this happened?:dunno:

Corey warned of a new server monitor to be implemented:
Update 6/22/09

this is a result of that new monitor. I would suggest you check your scripts and see what they are doing and how often

 

[pikifab]

i just wrote them, when the user presses submit, its posts back to itself after a brief javascript check to make sure the fields are all filled it, now the first thing is the php gets all my vars with POST then i check to see if the IP is already in my database, if so i dont do anything with the information, if not i put it the ip, phone number, email, name, stuff like that. then i continure on and atempt to use the mail() function to mail myself an email with the rest of the information (i am a tennis teacher and this script is for booking tennis lessons) which does not work, i wrote x10 and they said it would be working in a week. and thats all it does.

 

[masshuu]

do you make use of any loops?
Perhaps you could show us the script.

I could picture a thousand different ways a simple script like this could over-use the resources.

 

[galaxyAbstractor]

check the script for any bugs that could cause it to use a lot of resources (wrongly used code, endless while-loops etc)

 

[alid1712]

My account got suspended too.

I got it by using FTP, I was transferring 160 files equivalent to 1.5+mb. The last thing i know few minutes after that I got suspended. The files was just themes for my wordpress blog.

Do anyone knows how to reduce the speed? My transferring progress is 1 files at a time. And I don't want to use a lot of resources when using ftp files. I'm using FileZilla as my method of FTP.

Can anyone help me how not get suspended again? tips maybe?

 

[zen-r]

I'd be interested to know if there's a simple way to meter or measure what resources & server loading one's website is causing.

I know that there's a Server Status panel in cPanel, but I assume that this only displays info about the server in general , & not about what one's own site is using.

Anyone with some good tips?

 

[amruthls]

I cant log in to my CPanel. And when I launch my site, I get forwarded to http://x10lotus.x10hosting.com/suspended.page/
I my site suspended too? I wasnt using anything spl. other than posting news articles. What's wrong?

 

[taha116]

I cant log in to my CPanel. And when I launch my site, I get forwarded to http://x10lotus.x10hosting.com/suspended.page/
I my site suspended too? I wasnt using anything spl. other than posting news articles. What's wrong?

Same problem here, same server (Concidence? I think not) Im sure its the changes are cuasin minor issues so its lotus is gona do stuff like this. Today i panicked (like 30 seconds ago lol) when i saw my site suspended I was like WTh i am following rules perfectly for the first time. then i came here and saw your post. So dont worry submit a post if anything (although im sure problem will be fixed soon it must still be reported), as submiting a ticket is dangerous at the moment. lol

 

[amruthls]

Same problem here, same server (Concidence? I think not) Im sure its the changes are cuasin minor issues so its lotus is gona do stuff like this. Today i panicked (like 30 seconds ago lol) when i saw my site suspended I was like WTh i am following rules perfectly for the first time. then i came here and saw your post. So dont worry submit a post if anything (although im sure problem will be fixed soon it must still be reported), as submiting a ticket is dangerous at the moment. lol

Y do u think submitting a ticket is dangerous. Well I just started a few days back. In a couple of days, the server went for an upgrade. I was unaware of it and thought I make a mistake and was tinkering the settings for 2 hours. Later learnt about the upgrade. Now since I'm not the only one suffering from this problem, I'm sure they'll look into it :happysad:

 

[zen-r]

Y do u think submitting a ticket is dangerous.

He was referring to Corey's posts eg. here ; http://forums.x10hosting.com/news-announcements/98510-support-tickets.html#post549506

A genuine fault like this would be OK to submit though - providing there aren't already loads of threads here, all with people with the same problem, all saying that they have reported it.



Sorry to post this here if it doesn't help you, but a lot of people haven't spotted this new post from Corey yet ;


http://forums.x10hosting.com/news-announcements/98836-update-6-22-09-a.html - It may answer some of your questions.


(Also, remember to regularly check the News section for more Updates like that one).

 

[Joshua203]

I'm sure they'll look into it :happysad:

i hope so too cause i am getting bored now without modding my board ....lol

edit: i did not make a support ticket but used the auto unsuspend thingi because i think this will resolve itself knowing many suffer this

 

[dudecat]

I received the same suspension message early this morning for the same server Lotus. I did not submit a ticket.
I was trying to run the installation of a message board forum for my website which has no pages, no scripts nothing. I have read a lot of posts in the forums about getting started, adding chat, discussion forums, etc. in order to understand what to do and how to do things.
Then I spent all day waiting yesterday for cpanel to come up with something other than a blank page. This was the first thing I have tried on this site. It is very disappointing.

 

[loveispoison]

this is gona be bad and b4 this new feature it was better i think bcoz it makes x10 deferent then any other hosts and with all its other inuque things and good stuff

 

[MIOW[RU]]

Same here.
My site is based on KMPortal and phpBB3, i think i have no chance to improve resource usage.
Though hope it was by mistake.

 

[Hue Kares]

I'd like to add my name to the 'Totally Unsurprising List of Those Surprised to be Suspended'.

Maybe we should all take a week off? :ugh:

Like previous posters, I'm not going to issue a support ticket in this current climate either. I'll just go sit and wait and hope with the others...

:sad:

 

[amruthls]

Following zer-r's guideline, I've submitted a ticket. Hoping they'll look into it ASAP. But the blank page problem was resolved this morning for me. PS: I'm in a different time zone.
Lets hope we get back our sites and return to our hosting at the earliest

 

[alid1712]

Now, i decided not to open a support ticket. Since some of you are in lotus, which im too are having the same difficulties with the suspension issue. So i guess, I didn't use resource that high. =) Its just the normal days where the server is down.

 

[zen-r]

I just hope that Corey's new "server resource monitor " can be set to different trigger levels if needed.

If the suspensions issued are not caused by server upgrade problems, & if the posters here are correct in thinking that their websites aren't resource hogs, then it sounds like the threshold is too low & needs adjusting.

Note the "ifs" though. I just wish we had clearer guidelines on how much is too much, & how to tell what our sites are currently using. This is not just for people who are currently suspended - but is also for all those people who may get suspended in the future.

 

[Elesarr]

I just hope that Corey's new "server resource monitor " can be set to different trigger levels if needed.

If the suspensions issued are not caused by server upgrade problems, & if the posters here are correct in thinking that their websites aren't resource hogs, then it sounds like the threshold is too low & needs adjusting.

Note the "ifs" though. I just wish we had clearer guidelines on how much is too much, & how to tell what our sites are currently using. This is not just for people who are currently suspended - but is also for all those people who may get suspended in the future.

yup good points there zen-r

most people with static sites or fill-in-forms wil be fine.

its the forum software with lots of mods that "do things", chat servers, shout boxes, etc (and the other stuff Corey mentioned) that will cause the monitor is react.


Edit:

My account got suspended too.

I got it by using FTP, I was transferring 160 files equivalent to 1.5+mb. The last thing i know few minutes after that I got suspended. The files was just themes for my wordpress blog.

Do anyone knows how to reduce the speed? My transferring progress is 1 files at a time. And I don't want to use a lot of resources when using ftp files. I'm using FileZilla as my method of FTP.

Can anyone help me how not get suspended again? tips maybe?

make sure you go into the advanced options of FileZilla and don't use more than one connection. By default most FTP clients will open as many connections as they can to upload files so its a faster process. BY limiting the FTP client to only one connection you should be fine.