I've actually never had problems with a Dell (hardware problems anyway). They do use good parts, and I reformat the hard drive when I get it to remove their crap anyway and install AVG and Windows Defender. I've only had a problem with a Gateway, which apparently used such a cheap PSU that plugging an iPod shuffle into a USB port permanently killed the USB root hub.Ok first of all Dell's are pieces of ****. We have three, and none of them work good. I prefer Fujitsu, or Build my own.